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Articles: Customer Service/Call Centers
WebRTC enables the use of concurrent video, audio, text, and image transfer between businesses and their customers.
SDL's CXC Version 2.0 features new capabilities that allow organizations to provide relevant experiences from digital marketing through to self-service support.
Companies can save money and focus efforts by handing off administrative tasks.
The best customer service is an effortless experience. Live chat can deliver on that promise and save you money too. (Featured on SmartCustomerService.com.)
New functionality allows for critical around-the-clock social media support.
A common cloud communications platform tightly integrates 8x8 Virtual Office and Virtual Contact Center users.
Medallia Resolve helps companies resolve customer issues and understand the root causes.
The new offering will incorporate live chat and refined ticket access on a social media-esque interface.
Contact centers can now seamlessly transfer between TCPA and non-TCPA projects and maintain reporting and analysis.
The Toshiba IPedge business telephone system includes advanced contact center capabilities in a single server.
Technology incorporates real-time streaming, voice biometrics, and analytics to thwart fraudsters. (Featured on SmartCustomerService.com.)
Focus on the human element to inspire your employees.
The partnership will allow for integrations with other CRM systems.
The joint Acqueon-Umojo solution is based on the Microsoft Lync platform.
The $275 million deal expands Alorica's capabilities, service offerings, and delivery options.
New tool lets companies play customized audio while callers wit on hold for a live agent.
The largest release in Parature's history includes more than 30 new features.
Seamless integration provides sales and service teams with greater visibility into the entire customer relationship.
The partnership leads to a click-to-call banking app for kiosks and ATMs.
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