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Articles: Customer Service/Call Centers
Combining the two can unlock both solutions' full potential.
Medallia's new cloud-based customer experience management app is now available of the Salesforce1 AppExchange.
USA Mobility Wireless and Amcom Software come together under a single corporate identity.
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
A good first impression can mean the difference between success and failure.
In an increasingly transparent economy, value is key.
Firstsource Solutions' new First WF offering is geared toward contact center resource management.
New multichannel capabilities added to Vocalcom's Effortless Contact Center solution.
Create a culture of sharing and communicating.
While the benefits of the cloud are obvious, figuring out the logistics is less clear.
Users will be able to take advantage of SAP's Fiori platform.
Professionally recorded voice prompts and audio files will be bundled in Genesys Voice Platform. (Featured on SpeechTechMag.com.)
Smarter Commerce Summit shows companies that moments matter.
Keynotes highlight convergence of CRM, ERP, and e-commerce.
Companies must strive for deeper digital personalization.
A company must connect all of its interaction channels so a customer can traverse them without losing any data.
Contact centers have deployed new technologies in silos; integration is difficult but not impossible.
8x8's Virtual Office and Virtual Contact Center improve operations at the cruise booking site.
When CEOs listen to the voice of the customer, everyone wins.
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