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Articles: Customer Service/Call Centers
Marketing services provider eMediaNode turns to ATG Call Tracking to better serve prospects and customers' customers.
With ClickFox, Sprint takes an analytical look at its crosschannel customer experience—and saves millions in the process.
Becker Professional Education studies RightNow Technologies' sales and marketing tools.
If your contact center empire feels as if it's crumbling all around you, these best practices may help you reclaim the seat of power.
Your challenge, in a lot of ways, is to infuse what you do with humanity.
A unit of Prudential Financial invests in Salesforce.com to revive a lethargic sales and customer retention program.
The steps you must take in an increasingly collaborative world.
Figure out why they do it, and you can foster a positive brand conversation.
The software-as-a-service pioneer promises general availability on mobile devices by the end of this year.
Tight budgets and heightened expectations combine to pose a challenge.
A proposed federal tax on overseas calls has the potential to radically alter the contact center industry.
Moving beyond "on-message marketing."
You don't want social CRM. You want integrated customer intelligence.
With its latest launch, the social solution provider brings forward new reporting dashboards, mobile applications, and social network interoperability.
The Temkin Group outlines eight customer "megatrends," predicting how companies should engage with customers over the next three to five years to sustain the strongest relationships.
An Accenture in-depth survey reveals that while customer service investments in the two industries may be up, consumers remain less than thrilled with their experiences.
A single response is no longer sufficient, says Engage! author Brian Solis.
Two customers of communications provider Interactive Intelligence move their contact centers to the cloud—at least for now.
Join us in in congratulating the vendors leading the marketplace across 10 categories; eight Rising Stars making their presence felt; eight Influential Leaders inside and outside CRM; a long-overdue induction into the CRM Hall of Fame; and, best of all, four companies using CRM to connect with their customers.
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