The name changes reflects customer demand for multichannel solutions.
Daily News,
Posted 16 Jan 2013
New research from Forrester shows customer service hasn't improved all that much in the past year.
Daily News,
Posted 15 Jan 2013
Leaders weigh in on the economy, government.
Daily News,
Posted 14 Jan 2013
Leverage e-commerce data to boost online sales.
Viewpoints,
Posted 11 Jan 2013
3CLogic's inbound, outbound, and blended cloud-based contact center software gives LeadMaster CRM clients comprehensive computer telephony capabilities for the LeadMaster system.
Daily News,
Posted 10 Jan 2013
Joint integration brings powerful communications and customer service capabilities across the enterprise.
Daily News,
Posted 09 Jan 2013
Technology aimed at reducing fraud in the contact center.
Daily News,
Posted 09 Jan 2013
Comm100 upgrades its Live Chat solution with seamless Salesforce.com integration and a streamlined operator console.
Daily News,
Posted 09 Jan 2013
The deal leads to a cloud-based offering purpose built for the contact center with social engagements supported by Aspect's unified platform for interaction management and workforce optimization.
Daily News,
Posted 08 Jan 2013
DMG report outlines steps companies need to take to address issues on social media.
Daily News,
Posted 04 Jan 2013
Emphasizing personal service is key to success.
Viewpoints,
Posted 04 Jan 2013
Maintaining customer satisfaction is key to mobile app storefront success.
Daily News,
Posted 02 Jan 2013
Digital agency to assist customers in moving beyond legacy CRM systems.
Daily News,
Posted 02 Jan 2013
Inbound and outbound contact center capabilities integrated with cloud-based CRM system provides enhanced computer telephony integration.
Daily News,
Posted 02 Jan 2013
AmeriGas offers targeted, more efficient solutions with a speech-enabled phone system from Message Technologies Inc.
REAL ROI,
Posted 01 Jan 2013
Front Office,
Posted 01 Jan 2013
Insurers turned to mobile and social technologies to respond to the October superstorm.
Insight,
Posted 01 Jan 2013
Low cost and flexibility make this a win-win solution for many enterprises.
Scouting Report,
Posted 01 Jan 2013
Consider what your flight attendants can control before giving them attitude.
Pint of View,
Posted 01 Jan 2013
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