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Articles: Customer Service/Call Centers
Open up a two-way communications channel for customers
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Blinds.com improves bottom line and organizational efficiency with new phone systems
Merced Systems helps reverse performance in just two years
A men's pants company receives more than it bargained for with Assistly
Workforce optimization suites broaden their focus beyond the company
Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
Too compelling to ignore, the benefits include low startup costs and no capital investment
This customer-centric position can unite siloed departments
Investing in operations is not enough
Customer experience continues to be a key differentiator in insurance
Next-generation IVR development solution promises to accelerate functional testing of systems.
Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
IntelliTask promises to help travel managers prioritize bookings and saves customers time and money.
Novauris large-vocabulary speech recognition technology enables SpeechCycle to offer new speech capabilities through LevelOne Agents solution.
VoltDelta's virtual contact center infrastructure is now integrated with RightNow CX Desktops
Virtual Agents let customers scrap costly Web chat.
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