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Articles: Customer Service/Call Centers
Definitely not all for one and one for all.
DMA2010 — Day Two: Marketing success stories open the day, including an in-depth look at global cosmetics retailer Sephora.
Universal profile management directs all relevant communications through the channels that customers prefer.
Social CRM and next-generation customer service.
The execution of live chat can make or break the conversion.
How to tailor online customer experience to boost loyalty and drive revenue.
Web 2.0 Expo '10 — Day 2: A keynote presenter reveals how data can help modern companies overcome their "used-car salesman" personas.
Don't let chaos turn the dream of entrepreneurship into a nightmare.
Today's customer leadership requires a new approach.
Oracle OpenWorld '10 — Day 3: Salesforce.com Chairman and CEO Marc Benioff unveils new features of his company's enterprise social network product.
Social media success is often hard to spot, but you need to know where your industry is headed.
Marketing services provider eMediaNode turns to ATG Call Tracking to better serve prospects and customers' customers.
With ClickFox, Sprint takes an analytical look at its crosschannel customer experience—and saves millions in the process.
Becker Professional Education studies RightNow Technologies' sales and marketing tools.
If your contact center empire feels as if it's crumbling all around you, these best practices may help you reclaim the seat of power.
Your challenge, in a lot of ways, is to infuse what you do with humanity.
A unit of Prudential Financial invests in Salesforce.com to revive a lethargic sales and customer retention program.
The steps you must take in an increasingly collaborative world.
Figure out why they do it, and you can foster a positive brand conversation.
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