New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
Daily News,
Posted 12 Jan 2009
A process-based approach is key.
Viewpoints,
Posted 12 Jan 2009
New online community offers mobile computer users the chance to help reinvent product development.
Daily News,
Posted 07 Jan 2009
Analysts weigh in on content management trends for the New Year.
Daily News,
Posted 07 Jan 2009
In this recessionary holiday season, the two online players tie for first, while all others fall short of "excellence."
Daily News,
Posted 05 Jan 2009
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Daily News,
Posted 05 Jan 2009
Properly harnessed, customer feedback can help companies forge a competitive advantage. But with feedback pouring in from all directions, companies are struggling just to keep up.
Magazine Features,
Posted 01 Jan 2009
There are several layers to effective email messaging. Delivery is the first one, but getting customers to open and act on emails is what matters.
Magazine Features,
Posted 01 Jan 2009
Raise the bar, instead of falling short of it.
The Tipping Point,
Posted 01 Jan 2009
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Magazine Features,
Posted 01 Jan 2009
Yamaha cuts down on its paper trail and customer-correspondence time with an electronic-signature tool.
Secret of My Success,
Posted 01 Jan 2009
Providing an experience requires a better understanding of your customers.
Connect,
Posted 01 Jan 2009
Focus on the customer's heart, not his head.
Customer Centricity,
Posted 01 Jan 2009
How companies can succeed through listening—and taking action.
Viewpoints,
Posted 29 Dec 2008
The new service offers biometrically authorized payments via phone, providing convenience and security.
Daily News,
Posted 24 Dec 2008
How data discovery improves agility.
Viewpoints,
Posted 24 Dec 2008
Any improvements in customer satisfaction given today's economy is noteworthy, but government could still use more votes.
Daily News,
Posted 23 Dec 2008
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
Daily News,
Posted 22 Dec 2008
Alcatel-Lucent joins some familiar faces in the Leader space: Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel Networks.
Daily News,
Posted 22 Dec 2008
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