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Articles: Customer Service/Call Centers
Online discounter taps RightNow for customer care.
IVR and ACD functionality are some of the offerings in the solution suite.
The new partnership presents retailers with complementary eCommerce offerings, uniting Demandware's on-demand platform with Acquity's digital services.
The new solution set provides users with a range of possibilities on customer relationship management.
The partnership enables users to turn any phone into a payment-processing terminal.
The telecommunications giant aims to help its business clients with a variety of customer communication options.
The contact center technology firm aligns with a compliance expert to offer comprehensive solutions.
The new app lets businesses offer live chat services to their Facebook visitors.
Virtual agent integration With Moxie's chat and knowledgebase provides a personalized, cross-channel experience for customers.
The contact center outsourcer will implement NICE Interaction Management and Quality Management solutions.
A new report from GIA identifies a greater use among SMB, innovative pricing strategies, technological advances, and open-standards development as the key drivers of growth.
New effort includes plans to combine contact center and process analysis offerings.
VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses.
New features include cloud licensing, live desktop monitoring, and caller location mapping.
Here's how to get ahead of the curve
Learn from Netflix's mistakes
New online survey and customer feedback solution promises better customer collaboration.
New dialer enhancement enables contact centers to transition between dialing strategies for more effective and compliant customer outreach.
GC1's hosted cloud-based dialer platform offers new features to improve agent productivity.
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