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Articles: Customer Service/Call Centers
New tool allows call center agents to use any Web browser for CRM system access.
Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.
USCG turns to Avaya for its centralized service desk in St. Louis.
Customer interaction technologies should support one another, not compete
One-click problem resolution is powered by Tific.
New capabilities include Automated Comment Tagging and Categorization as well as Social Media Special Offer Sharing.
Confirmit Mobile Survey On-Demand Application (SODA) provides real-time results; enables companies to engage customers at the point of the experience
Proposed legislation would prevent U.S. firms that offshore contact center jobs from receiving government funds.
Cloud-based subscription software enables SMBs and departmental buyers to see benefits within weeks.
Users of RightNow CX can now initiate translation workflows and access reports in more than 100 languages.
New capabilities enhance the company's SaaS-based help desk and customer support offerings.
The company's help desk application is now available on Android devices, from smartphones to tablets.
The WorkSpace Contact Center Solutions suite now includes at-home agent support and customer experience measurement powered by Mindshare Technologies.
New management tool provides a consolidated view of integrated call center statistics.
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal.
Your current service provider may be just what you need
A compensation broker reduces agent load with an automated FAQ tool.
Online discounter taps RightNow for customer care.
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