Logo
BodyBGTop
Articles: Customer Service/Call Centers
Agent Metrics Dashboard lets contact center representatives monitor their performance in real time.
The first project will involve streamlining the agent experience using WebRTC and Chromebooks.
Vembu CRM includes SalesDesk, HelpDesk, and SocialDesk.
Emulate the in-store experience with e-commerce tools.
The new solution is based on Backbase's Customer Experience platform.
The three firms have paired up to offer Adaptive Fraud Protection as part of Contact Solutions' IVR service.
The partnership with Callpromise extends VHT's contact center callback options in the cloud.
Vasili Triant says keep it simple and stop overthinking customer service. (Featured on SmartCustomerService.com.)
Balance human interactions with technology.
Give customers what they need, whatever their language.
Cognitive computing helps clients accelerate into a new era of business performance.
Talkdesk provides enterprise-level call center software functionality from within the Talkdesk Zendesk Integration Widget.
VocalVision is optimized for the JAWS screen reader to enable visually impaired call center agents. (Featured on SpeechTechMag.com.)
Users can now incorporate self-service, ticket submission, and chats into apps.
Computer-connected headsets could seamlessly link agents and supervisors.
A joint effort is designed to curb shipping slowdowns this year.
LiveEngage increases online conversion rates and order value for women's shoe company.
Parents in need get improved access to services with new call center technology. (This article originally appeared in the Winter 2014 issue of Speech Technology.)
While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible.
Pages:  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us