Only if you remember why it mattered in the first place.
Customer Centricity,
Posted 01 Apr 2009
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Magazine Features,
Posted 01 Apr 2009
Customer Experience Summit '09: A healthy dose of proactive service can go a long way toward forging better relationships.
Daily News,
Posted 01 Apr 2009
Service gaffes are part of life, but some of them are just astounding.
Pint of View,
Posted 01 Apr 2009
Bolster loyalty from important customers, and control costs with innovative technologies.
Viewpoints,
Posted 01 Apr 2009
The on-demand CRM and ERP vendor introduces the SuiteCloud Ecosystem, the latest word in software-as-a-service development and distribution.
Daily News,
Posted 31 Mar 2009
To streamline and improve customer service, Avaya unveils new contact center solutions designed around the architecture of the session initiation protocol.
Daily News,
Posted 31 Mar 2009
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
Daily News,
Posted 31 Mar 2009
Search Engine Strategies NYC '09: Expert panel discusses the state of search -- and what marketers and consumers can do with it.
Daily News,
Posted 30 Mar 2009
Five questions to get to real ROI.
Viewpoints,
Posted 30 Mar 2009
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
Daily News,
Posted 25 Mar 2009
Cloudforce Tour: Customer service in the cloud gets Twitter integration.
Daily News,
Posted 23 Mar 2009
Strong and weak ties reveal who your real partners are.
Viewpoints,
Posted 23 Mar 2009
The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
Daily News,
Posted 18 Mar 2009
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Daily News,
Posted 18 Mar 2009
Set your brand apart by using channels appropriately.
Viewpoints,
Posted 18 Mar 2009
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
Viewpoints,
Posted 16 Mar 2009
Datamonitor examines the five key trends shaping the outsourcing market this year.
Daily News,
Posted 12 Mar 2009
Gartner Wireless Summit '09: Other gee-whiz technologies may not be far behind.
Daily News,
Posted 12 Mar 2009
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