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Articles: Customer Service/Call Centers
Virtual agent integration With Moxie's chat and knowledgebase provides a personalized, cross-channel experience for customers.
The contact center outsourcer will implement NICE Interaction Management and Quality Management solutions.
A new report from GIA identifies a greater use among SMB, innovative pricing strategies, technological advances, and open-standards development as the key drivers of growth.
New effort includes plans to combine contact center and process analysis offerings.
VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses.
New features include cloud licensing, live desktop monitoring, and caller location mapping.
Here's how to get ahead of the curve
Learn from Netflix's mistakes
New online survey and customer feedback solution promises better customer collaboration.
New dialer enhancement enables contact centers to transition between dialing strategies for more effective and compliant customer outreach.
GC1's hosted cloud-based dialer platform offers new features to improve agent productivity.
Hiring, training, and technology are considered keys to raising the customer service standard.
Westpac Group installs Holly Connects platform to address customer service woes.
Can the Industry Deliver Integrated Support?
Get customers onto the winning team—yours
Determine the needs of customers and their value to the organization
Stop treating them like children and open a dialogue
The offering continues to drive workforce management further into the enterprise with enhanced branch, contact center and back-office operations features.
The $1.5 billion deal is part of an "aggressive" move to offer more cloud solutions, Oracle says.
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