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Articles: Customer Service/Call Centers
Read about the industry leaders, rising stars, and companies that have successfully implemented service customer service solutions and whose accomplishments and contributions have made them winners in the CRM world this year.
With the addition of customer survey feedback, activity reports, and mobile contact capabilities, the SMB specialist bolsters its platform.
The 'online GPS' can eliminate site confusion and facilitate interactions.
The veteran vendor is this year's comeback kid.
Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange.
Partners and customers are lined up to bring the supercomputer into the contact center.
The company improves feedback and customer service in mobile applications.
Call center technology makes reaching help one less hurdle for struggling parents.
The 'right technology' helps Kohl's carry out a deep reorganization of its customer care team.
Each of our three Elite winners—a retail giant, a charitable organization, and a government agency—combined solid strategies and clear goals to better serve their client base.
Service excellence is finally taking a starring role.
HP Qfiniti 10.3 extends connectivity to Genesys and Cisco telephony switches and maximizes value from customer interaction data.
The multichannel solution keeps customer interactions fluid and enables public negative conversations to go private. (Featured on SmartCustomerService.com.)
Partnerships enhance opportunities for customer callback solutions.
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