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Articles: Customer Service/Call Centers
Dennis Fois will lead the company after serving as CEO at Rant & Rave.
Holding on to happy, loyal customers is lot less expensive than trying to acquire new ones. Here's how online retailers can keep theirs around for the long haul.
A technology provider for local pizzerias streamlines support operations with ticketing and communication software
Some customers are just worth letting go, regardless of their monetary value.
This year, customers are demanding that service organizations build out self-service, automate where possible, and empower agents.
Speech and text analytics have become indispensable to the customer journey, and increased adoption and a replacement cycle are the next stage.
Nuance Communications has debuted an AI-powered cognitive arbitrator, which will connect and integrate virtual assistants with third-party service providers through an interface that works across the automotive, smart-home, and Internet of Things (IoT) spaces. (Featured on SmartCustomerService.com.)
The call center solutions and location-based workflow providers partner to deliver improved agent use of data-visualization for ServiceNow. (Featured on SmartCustomerService.com.)
Another year has gone by, and while some companies spent 2017 delivering excellent customer service, others have stumbled.
After landing in hot water with developers after restricting third-party apps, Twitter is undoing the damage with the introduction of the Account Activity API. (Featured on SmartCustomerService.com.)
Blueworx Voice Response 7.4 for Linux offers a new web interface for simpler application management. (Featured on SpeechTechMag.com.)
Through the Unbabel Marketplace, integrations with leading CRM systems allow companies to communicate with customers in any language.
More than 80 percent of consumers say businesses are either meeting or exceeding their customer service expectations, according to the 2017 Customer Service Barometer study conducted by American Express. (Featured on SmartCustomerService.com.)
[24]7.ai's Fall 2017 Release adds support for Business Chat and Vivid Speech functionality that augments IVR with visual interactions. (Featured on SmartCustomerService.com.)
Sightcall has integrated its video assistance product with Zendesk's customer support software. (Featured on SmartCustomerService.com.)
Enghouse Interactive's server-less platform empowers Microsoft Office 365 users with contact center functionality. (Featured on SmartCustomerService.com.)
The Tact.ai Sales Assistant Skill for Amazon for Business lets companies develop a conversational interface for CRM and productivity solutions. (Featured on SpeechTechMag.com.)
The B2B real estate software company increased conversions and ROI with call intelligence
Identification and verification technologies can help companies improve customer experience and mitigate security threats
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