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Articles: Customer Service/Call Centers
Interactive Intelligence makes PureCloud Engage available to the European market through Amazon Web Services, (Featured on SmartCustomerService.com.)
The fall 2015 release of inContact's Cloud Customer Interaction Platform includes greater integrations and multichannel capabilities. (Featured on SmartCustomerService.com.)
Digital Natural Assist platform allows companies to adapt to today's mobile-first, multichannel customer.
Deloitte Digital integrates SAP and Sprinklr solutions to help companies engage with customers.
The integration of OpenText and SAP hybris lets companies manage digital assets across service, sales, and marketing.
Companies can now use video to resolve customer issues.
Vision extends the power of the Salesforce Wave analytics platform to provide insight into customer communications from any device.
TouchCommerce now enables in-app mobile chat and many other integrations. (Featured on SmartCustomerService.com.)
TeamSupport's Private Cloud will help companies meet regulatory and hosting requirements.
Pega Customer Decision Hub adds contextual intelligence to marketing, sales, and service interactions and channels.
Bright Pattern has added the WeChat social messenger to its omnichannel call center platform. (Featured on SmartCustomerService.com.)
Contact Solutions and NexxPhase together will deliver customer experience enhancements and agent efficiency improvements.
The addition of HeyBubble's SAAS based sales and support live chat application strengthens Interfacing's client list with thousands of SMBs,
Global hotel chains are experimenting with customer support via text messaging. (Featured on SmartCustomerService.com.)
The move will allow Axispoint Technology Solutions Group to expand its managed services offerings.
Apple gets proactive about customer service on Twitter. (Featured on SmartCustomerService.com.)
Freshdesk will add native video chat and co-browsing to boost the overall customer support experience
The latest releases of Service Cloud and Social Cloud enable brands to leverage social channels and self-service communities to expand customer engagements and business insights.
The integration brings together support, marketing, and sales data.
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