Logo
BodyBGTop
Articles: Customer Service/Call Centers
If your customers don't bring YOU their problems, then where do they bring them?
The deal makes CRM and telephony tools available to SMBs.
The Temkin Group's "2011 Experience Ratings" identifies retailers as doing the best job with customers overall, but almost half of companies do a poor job.
Look for these traits to keep both your business and IT organizations happy
EVOip VoIP recording solution will be implemented at facilities in the United States, Japan, China, India, and Australia.
The solution is the first customer care solution developed specifically for the smartphone.
New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
Customer satisfaction versus offshore cost savings
Personalizing customer communications is important, but it's essential to understand your audiences' preferences and not assume that you know them.
Nexidia's QuickStart helps health insurer reduce call times and volume and improve self-service on the Web
Vendors deliver a broad suite of new functionality
Too much familiarity can repel customers, so designers must take pains to build the right systems
Purse strings loosen on capital spending, which may bring rapid deployments
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
The offering is the company's next-generation hosted solution for inbound and outbound call center management.
How to use innovation to your advantage
What Watson means for the future of customer service
DMG research shows innovation and growth to continue in the WFO market through 2013.
Patented, burstable platform enables hosted dialer provider to scale inbound/outbound call processing on demand.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us