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Articles: Customer Service/Call Centers
Proposed legislation would prevent U.S. firms that offshore contact center jobs from receiving government funds.
Cloud-based subscription software enables SMBs and departmental buyers to see benefits within weeks.
Users of RightNow CX can now initiate translation workflows and access reports in more than 100 languages.
New capabilities enhance the company's SaaS-based help desk and customer support offerings.
The company's help desk application is now available on Android devices, from smartphones to tablets.
The WorkSpace Contact Center Solutions suite now includes at-home agent support and customer experience measurement powered by Mindshare Technologies.
New management tool provides a consolidated view of integrated call center statistics.
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal.
Your current service provider may be just what you need
A compensation broker reduces agent load with an automated FAQ tool.
Online discounter taps RightNow for customer care.
IVR and ACD functionality are some of the offerings in the solution suite.
The new partnership presents retailers with complementary eCommerce offerings, uniting Demandware's on-demand platform with Acquity's digital services.
The new solution set provides users with a range of possibilities on customer relationship management.
The partnership enables users to turn any phone into a payment-processing terminal.
The telecommunications giant aims to help its business clients with a variety of customer communication options.
The contact center technology firm aligns with a compliance expert to offer comprehensive solutions.
The new app lets businesses offer live chat services to their Facebook visitors.
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