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Articles: Customer Service/Call Centers
Eagerness makes a difference to customers
But many contact center offerings require a trade-off between accuracy and ease of use
Leveraging sites like Facebook and Twitter is critical
The solution helps the Web payment services provider with internal support and customer service communications.
More than 20 percent of respondents in a new Noble Systems poll are unprepared for a facility-compromising catastrophe.
Expedia chooses Missouri to enhance customer relationships
Colloquy research finds that shrinking budgets are turning consumer extroverts into shrinking violets.
The latest release allows enterprises to reshape customer loyalty through their customer service organizations.
The company sees a large appetite among businesses for solutions offered on a fully hosted or software-as-a-service basis.
The company expects platform-wide reporting to enhance the performance of contact center operations.
Based on a powerful new platform, software includes advanced forms and workflow, analytics, ease-of-use advances for administrators, and iPad support.
Vendors of real-time call center reporting and digital signage software join forces.
U.S. consumers are willing to spend more with companies that get service right, according to an American Express survey.
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
The company's new Plugin Agent serves as an action engine for CRM systems
To make the best use of your time and your company's CRM investments, you must measure what you manage.
CRM director Ven Bontha describes Cemex's transition to SAP CRM
FundNET installs Ifbyphone to redefine call-in support for financial services clients
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
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