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Articles: Customer Service/Call Centers
The combination is expected to help enterprises increase employee productivity and mitigate regulatory risk.
The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results.
New analytics feature gives companies direct visibility into how customers use self-service content
The mobile phone service provider is the first to deploy Genesys Social Engagement to automate and integrate social media interactions through its customer service operations.
Posts are integrated directly with TeamSupport tickets so support staff can keep up with discussion threads and customer communications.
The call center consolidation project will affect more than 3,000 employees.
The solution combines service desk management with document management, calendaring, and communications.
The program provides efficient, affordable, and customized domestic outsourcing alternatives while giving jobs to returning American veterans.
What smart devices mean for the call center industry.
VANAD Group partners with NexxLinx to offer customer service and technical support translation in 50 languages.
VoiceHub program will allow customers to test their new service prior to the official launch in the next 60-90 days.
SIP Print will integrate ContactPoint's new service, LogMyCalls, to target call centers and enterprises seeking powerful, yet affordable solutions.
Network, carrier, and pricing enhancements enable VoxOx In Business to provide a competitive offering to an underserved market.
Robust natural language model for airlines speeds virtual-assistant implementation.
A new 24/7 tech support line is available to help U.S. consumers with any IT issue 24/7.
The first step is accepting the fact that you can't be good at everything.
The new release is geared toward communications and utility providers.
Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
idomoo automatically generates a unique videos for each customer, with personalized messages and relevant offers for high-impact customer engagement.
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