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Articles: Customer Service/Call Centers
New offering lets users set up cloud-based call centers
The software places automatic speech analytics in the cloud.
Comprehensive solution meets growing demand for hosted call center capabilities by enterprises of all sizes.
The new solutions are designed to steer customers to mobile smartphone apps for self-service.
Score-based dialing solution from the cloud analyzes dialer lists and scores calls based on the likelihood of receiving payment.
Accelerated early adoption rate underscores SMBs' mobility needs.
Sage ACT! Connect subscription service provides access and contact/calendar edits via popular smartphones including Android, Web browsers including Google Chrome and Safari, and tablets like the iPad.
Open up a two-way communications channel for customers
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Blinds.com improves bottom line and organizational efficiency with new phone systems
Merced Systems helps reverse performance in just two years
A men's pants company receives more than it bargained for with Assistly
Workforce optimization suites broaden their focus beyond the company
Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
Too compelling to ignore, the benefits include low startup costs and no capital investment
This customer-centric position can unite siloed departments
Investing in operations is not enough
Customer experience continues to be a key differentiator in insurance
Next-generation IVR development solution promises to accelerate functional testing of systems.
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