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Articles: Customer Service/Call Centers
The virtual entity model delivers immediate benefits
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
The solution is a path to meet utilities' emerging customer management needs.
CRM can help firms struggling with longer selling processes
Research reveals how consumers will contact customer service within the next two years
OfficeDepot.com and SierraTradingPost.com rank first for fastest phone and email customer support
Adobe, Fidelity, and JetBlue recognized for outstanding performance
CRM requires listening, not just speaking
Immerse yourself in the world of your clients to appreciate their true expectations
Application offers cloud-based storage for contact centers.
New offering includes desktop automation solutions for contact centers and claims processing.
New contact center products enable companies to compete more effectively through personalized customer experiences across media channels
Marketing yourself on LinkedIn
Cloud-based post-call survey system uses speaker recognition for agent identification.
A major American energy company uses a customized sales program to cross-sell its way to higher profits
Mass-messaging systems help keep constituents informed
It's not the medium but, rather, how you use it to engage customers that counts
Personalizing sales support and customer communications in B2B marketing operations
Providing an extraordinary experience should never compromise the basics
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