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Articles: Customer Service/Call Centers
Survey results should be relevant to both you and your customer.
Three steps to driving repeat business.
CBTS hosting enables VSI to offer CRM and field service management as public or private cloud solutions.
The company launches an optimized customer support widget for iOS and Android devices.
The platform is expanded to include more reporting, scripting, and integrations.
The acquisition gives Interactive Intelligence increased presence throughout the Benelux region.
Studies show customers are willing to share data for better services, even though privacy is still a concern.
Only 35 percent of comments ever get a response.
Live Guide 5.6 adds remote view and assistance capabilities.
Features include a scheduling component, time zone support, fraud prevention, and language options for surveys.
The smartphone surveying and feedback app can be incorporated into a customer service interaction.
Addition of EchoSign Global Electronic Signature Service from Adobe helps businesses automate entire signature process.
Companies will be able to identify customer locations.
The customer interaction ecosystem delivers features that improve business performance.
Completion of testing provides set-up and support assurances for customers integrating with Microsoft Lync Server 2010
The solution can identify and predict customer, service, and operational trends in voice over IP (VoIP) networks, contact centers, and unified communications infrastructures.
IVR and messaging solution offered as Saas or on-premises solution.
Spaces by Moxie brings internal collaboration and external communication channels into a single suite.
A new Web site lets customers share their gripes about companies that refuse to answer consumer complaints.
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