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Articles: Customer Service/Call Centers
Too compelling to ignore, the benefits include low startup costs and no capital investment
This customer-centric position can unite siloed departments
Investing in operations is not enough
Customer experience continues to be a key differentiator in insurance
Next-generation IVR development solution promises to accelerate functional testing of systems.
Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
IntelliTask promises to help travel managers prioritize bookings and saves customers time and money.
Novauris large-vocabulary speech recognition technology enables SpeechCycle to offer new speech capabilities through LevelOne Agents solution.
VoltDelta's virtual contact center infrastructure is now integrated with RightNow CX Desktops
Virtual Agents let customers scrap costly Web chat.
Vocalabs' study shows customers reporting problems with the automated portion of Apple tech support calls
Vocalabs' study shows Sprint's gains from 2010 leveling off.
The deal creates a comprehensive CRM solution with advanced knowledge management capabilities and integrated self-service.
Verizon Wireless ranked highest in wireless customer care performance among full-service providers.
New features in SmarterTrack 7.x create seamless experience across all media.
The virtual entity model delivers immediate benefits
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
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Companies: Customer Service/Call Centers
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