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Articles: Customer Service/Call Centers
How can your company benefit from this solution?
New cloud-based solution provides digital call center functionality.
Horizons Version 16 Feature Pack extends multichannel platform to maximize response rates and streamline reporting capabilities.
Glance Networks partners with LiverPerson to provide integrated screen sharing during sales and support chat sessions.
Applications let businesses manage customer contact effectiveness, including revenue opportunities, expenses, and customer satisfaction.
New solutions and services help businesses respond in real time to shifting customer preferences.
The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback.
New offering lets users set up cloud-based call centers
The software places automatic speech analytics in the cloud.
Comprehensive solution meets growing demand for hosted call center capabilities by enterprises of all sizes.
The new solutions are designed to steer customers to mobile smartphone apps for self-service.
Score-based dialing solution from the cloud analyzes dialer lists and scores calls based on the likelihood of receiving payment.
Accelerated early adoption rate underscores SMBs' mobility needs.
Sage ACT! Connect subscription service provides access and contact/calendar edits via popular smartphones including Android, Web browsers including Google Chrome and Safari, and tablets like the iPad.
Open up a two-way communications channel for customers
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Blinds.com improves bottom line and organizational efficiency with new phone systems
Merced Systems helps reverse performance in just two years
A men's pants company receives more than it bargained for with Assistly
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