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Articles: Customer Service/Call Centers
New research from Strativity Group finds consumers are willing to pay a premium for goods and services if companies deliver quality experiences.
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Break down internal silos to yield more-satisfied customers.
Site satisfaction calls for improvement as customers increasingly look online for information about their health.
Economist Intelligence survey indicates that agile decision making is vital to operational efficiency and success -- yet most firms' ability to make good decisions needs improvement.
How credit card companies are making the most of their existing relationships.
Find the right partners to thrive in an economic recession.
Be prepared to act on customer feedback.
The social collaboration platform provider puts out a new release geared toward community managers.
Pundits say adding the capability will enable quicker, higher quality support for end users.
Forget the scripts — empower telesales agents to engage in a real dialogue.
Harness technology to improve the customer experience.
The latest offering will help the company continue to grow marketshare, pundits say.
Boost customer retention by acting at the right time.
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
A new solution by eTrigue gives sales a taste of marketing automation.
Hint: Desperate marketers rarely win.
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
Attensity's latest release incorporates insight from social networks to enhance a company's own knowledge base for better customer service.
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