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Articles: Customer Service/Call Centers
Bright Pattern updated its call center software that extends Zendesk's cloud-based customer service platform with omnichannel cloud contact center capabilities. (Featured on SmartCustomerService.com.)
AZuqua for Customer Success integrates data and workflows from disparate CRM, marketing automation, service, and support applications.
With Avoka Transact for Salesforce, companies can open and service accounts right from within Salesforce.com.
UserCare Software helps mobile app publishers add real-time customer service and customer relationship management within their apps. (Featured on SmartCustomerService.com.)
Nixxis Contact Suite 2.2 offers extended flexibility and administrative control.
The global market for cloud-based contact centers is expected to surge from its current level of $4.68 billion to $14.71 billion by 2020, according to MarketsandMarkets research. (Featured on SmartCustomerService.com.)
HP's Qfiniti workforce optimization, recording, and speech analytics offering is now available on demand. (Featured on SmartCustomerService.com.)
Contact Center: Enterprise, Communications Center, Contact Center: Service Provider, Communications Portal, and Quality Management Suite all get upgrades. (Featured on SmartCustomerService.com.)
Adaptive WFO enables companies to create personalized customer experiences based on agent personas. (Featured on SmartCustomerService.com.)
Engage, Macaw Speech, StatSocial, Opentopic, Vennli, and Domus Semo Sancus are building apps that rely on Watson's cognitive computing capabilities.
New features of Verint EFM make it easier to launch and manage customer surveys across multiple platforms.
The all-stock deal is valued at $22.5 million. (Featured on SmartCustomerService.com.)
Users can connect to live technical support if needed right from within the app or software product.
TCN increases its global footprint through partnership with Australian technology solutions provider for the credit and collections industry.
New features deliver greater insights into call center operations and improved management capabilities. (Featured on SmartCustomerService.com.)
Satisfaction Prediction uses machine learning to identify which customer interactions are at risk of turning bad in real time. (Featured on SmartCustomerService.com.)
Freshdesk will add the peer-to-peer recommendations technology to its customer support software portfolio.
It's time to look at more than just price when comparing cloud and on-premises platforms. (Featured on SmartCustomerService.com.)
Businesses and other organizations are increasingly upgrading their IVRs to conversational solutions to meet growing consumer demand for self-service options. (Featured on SmartCustomerService.com.)
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