Logo
BodyBGTop
Articles: Customer Service/Call Centers
The integration of 3CLogic's cloud-based contact center solution with Zendesk's customer service platform is expected to enhance the business processes for customers in the contact center space.
InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.
NICE Customer Journey Optimization helps companies understand how and why customers are interacting with them across different channels and touch points.
Profeatable's Firefly technology will be added to Pega's Build for Change platform.
These days, the keyboard is mightier than the sword. If you're not responding to complaints on social media as quickly as your current customers expect, you're not only alienating them, but potential customers as well. (Featured on SmartCustomerService.com.)
Speed of SAP HANA is one route to better customer and employee experiences.
The German startup enables LivePerson to add co-browsing to its LiveEngage customer interaction software suite.
Additional service modules include unified communications, social customer service, and corporate directory. (Featured on SmartCustomerService.com.)
Microsoft's latest Dynamics CRM release combines new marketing, social listening, and customer care capabilities with the power of productivity.
Consider your company's level of complexity and demands when choosing between phone tree and conversational designs. (This story was originally published in the Summer 2014 issue of Speech Technology magazine.)
Five tips from industry experts to help make over your customer engagement efforts.
The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market.
Ruby Receptionists answers Burton Law's calls from miles away.
More than just a buzzword, it's key to retaining today's digital customer.
Speaking directly to customers offers unique insights into their needs—and how your business can meet them.
There's gold in every nugget of information generated by your customers. So why aren't you taking advantage of big data? (Featured on SmartCustomerService.com.)
Calabrio ONE workforce optimization suite and Avaya's Communications Server 1000 platform are now directly integrated.
Cyara Five performs testing on IVR, speech recognition, routing, and other contact center capabilities. (Featured on SpeechTechMag.com.)
When it comes to call center agent interactions, sounding like a real person instead of a robot is a sure win with customers. (Featured on SmartCustomerService.com.)
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us