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Articles: Customer Service/Call Centers
LogMyCalls will now provide service to hundreds of new large call analytics clients.
Poor customer service accounts for most company defections.
The multichannel cloud contact center solution provides IVR, agent infrastructure, and automated prescription reminders for a mail-order pharmacy.
A new generation of consumers prefers short message service to other ways to reach agents.
When you build a path, make sure it's one customers will use.
New customer engagement platform provides persistent contextual engagement across digital channels.
IVR Journey Analytics presents a visual map of everything that happens within IVR interactions. (Featured on SpeechTechMag.com.)
The noHold integration relies on APIs that link its virtual assistants to any live chat application.
Combating social media challenges is a must for doing business with today's consumers.
Combine technology and training for a more stable, effective workforce.
More tools in bpm'online Version 7.5 help users manage the entire customer journey.
How can you provide stellar customer care if you knowingly hinder the progress of your front line? Put your money where your mouth is—up-to-date technology and respect means engaged employees and happier customers. (Featured on SmartCustomerService.com.)
New integration allows businesses to share screenshots, videos, and guides with customers via Box.
VoX platform helps companies optimize their customer experiences.
New solution translates voice of the customer and market research programs.
New solutions will provide relevant social data to customer service reps. (Featured on SmartCustomerService.com.)
Zappix Visual IVR authoring tool allows companies to build mobile and Web apps in minutes.
Think your organization offers a great multichannel experience? Unless you're connecting the dots between channels, your customer service is less than optimal. (Featured on SmartCustomerService.com.)
New integrations for Sales Cloud and Service Cloud help customers create cloud-based PBX and contact center environments.
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