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Articles: Customer Service/Call Centers
CallVU's customers can now benefit from omnichannel customer journeys that integrate digital and voice interactions to a branch-like experiences.
Aspect Software has launched its new cloud-based customer engagement center, Via, available immediately in the United States, Australia, and New Zealand. (Featured on SmartCustomerService.com.)
The sector has slowed of late, but innovation shows a way forward
A smart approach can turn the tide of consumer sentiment
Pronexus' VB Voice 10.1 will allow users to access both voice recognition and visual customer service through smartphone or HTML 5-enabled browser. (Featured on SmartCustomerService.com.)
Servion has updated its contact center-as-a-service platform with advanced reporting and predictive analytics. (Featured on SmartCustomerService.com.)
The company assured customers that operations will continue during the restructuring. (Featured on SmartCustomerService.com.)
New integration enables call centers and marketing departments to share valuable insights. (Featured on SmartCustomerService.com.)
The GeoFluent translation tool is now integrated with Salesforce.com's Service Cloud and Live Agent. (Featured on SmartCustomerService.com.)
Nexidia Analytics offers interaction analytics via omnichannel "listening" to know what customers and prospects are saying and then analyze those conversations to tailor experiences to their stated needs. (Featured on SmartCustomerService.com.)
ViewedIt enables sales and customer support teams to record personalized videos and add them to their email conversations.
VHT's ntegration with Genesys' suite of solutions lets customers request a call back when the contact center is busy. (Featured on SmartCustomerService.com.)
CrowdCare's first U.S. patent covers customer care technology that configures software on electronic devices.
Verint's Mobile Work View extends common work activity for contact center agents from the desktop to the smartphone. (Featured on SmartCustomerService.com.)
The partnership brings customer information and knowledge to sales, marketing and support agents in real time.
The combined companies will work to create seamless integrations between business apps for heightened customer engagement.
Avtex joins the Genesys value-added reseller network for the Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
5 Reasons Why You Should Ditch It for the Cloud
More and more businesses across all industries and of all sizes are moving to the cloud for unified communications (UC).
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