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Articles: Customer Service/Call Centers
VeeStudio SDK and VeeAssist are designed for mobile apps and phone-based call centers.
If your customer service model emphasizes wowing customers over offering efficiency, you may be going about it all wrong. (Featured on SmartCustomerService.com.)
Integration will begin with voice and chat channels.
With a new intelligent agent console, mobile app, and reporting engine, small businesses can now deliver customer service anytime, anywhere.
Multichannel customer journeys can make or break your business.
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
Statistical Performance Analytics taps into big data analytics to route calls to the best-suited contact center agents.
First integrated call center operation of Watson could go live this year
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
A new OTA report names American Greetings the most secure e-commerce site.
MobiHelp will power in-app customer support.
The integration of 3CLogic's cloud-based contact center solution with Zendesk's customer service platform is expected to enhance the business processes for customers in the contact center space.
InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.
NICE Customer Journey Optimization helps companies understand how and why customers are interacting with them across different channels and touch points.
Profeatable's Firefly technology will be added to Pega's Build for Change platform.
These days, the keyboard is mightier than the sword. If you're not responding to complaints on social media as quickly as your current customers expect, you're not only alienating them, but potential customers as well. (Featured on SmartCustomerService.com.)
Speed of SAP HANA is one route to better customer and employee experiences.
The German startup enables LivePerson to add co-browsing to its LiveEngage customer interaction software suite.
Additional service modules include unified communications, social customer service, and corporate directory. (Featured on SmartCustomerService.com.)
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