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Articles: Customer Service/Call Centers
The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
Expanded Customer Experience Solutions portfolio designed to help communications service providers manage, analyze, and optimize the connected customer experience.
Rebate tool offers added exposure for utilities, retailers, and manufacturers.
Employers should ask their staff these two questions.
Under its new ownership, the company will enhance its core product portfolio and strengthen its offerings in cloud computing, analytics, workforce optimization, process workflow, and social engagement.
Kunnect FREE allows call centers to leverage its solution with no hardware, hosting, or software costs.
The long-time Sage solutions reseller adds SugarCRm to its suite of business management solutions.
Proposed legislation would prevent United States firms that off-shore contact center jobs from receiving government funds.
The availability follows successful beta testing at several sites in Europe and Asia.
The SaaS-based solution is available in several languages for an increasingly global user base.
The new release of this online/enterprise customer relationship management solution comes with improved customization capabilities for all users.
The partnership brings together speech analytics and a customer experience management solution for contact centers.
New chat application allows online businesses to have proactive, personalized interactions with customers.
Virtual CSR adds Altitude's software suite to deliver business value at the point of contact with the customer.
Enterprise Customer Management and Enterprise Service Fulfillment solutions complement Amdocs' existing enterprise charging and billing offering.
The campaign management and outbound notification app is the first Voxeo Connect Certified Partner application.
New platform provides citizens electronic access to their caseworkers and the benefit application process.
New application lets users record audio and video.
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