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Articles: Customer Service/Call Centers
Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise
YouBeauty enlists Extole to launch a social media campaign
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
A contact center executive at American Express takes a holistic approach to support
Not even a threatened cancellation of the season could deter football's loyal customers
Technology, not philosophy, has altered consumers' expectations
But conference panel warns against sacrificing the basics
The focus shifts from managing knowledge to empowering people to respond, as seen in online communities
New software helps to handle multiple consumer touch points
What does the customer want? versus What does it cost?
How to satisfy digital consumers and avoid damaging word of mouth
How can your company benefit from this solution?
New cloud-based solution provides digital call center functionality.
Horizons Version 16 Feature Pack extends multichannel platform to maximize response rates and streamline reporting capabilities.
Glance Networks partners with LiverPerson to provide integrated screen sharing during sales and support chat sessions.
Applications let businesses manage customer contact effectiveness, including revenue opportunities, expenses, and customer satisfaction.
New solutions and services help businesses respond in real time to shifting customer preferences.
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