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Articles: Customer Service/Call Centers
The HTML5 mobile app enables any size business to respond to customer feedback on any mobile device.
HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.
An increase in the need for home-based agents means an increased emphasis on data security.
SAP CRM rapid-deployment solution for citizen contact center is part of the SAP Urban Matters program.
Customers expect more from their banks, and customer service is the biggest point of contention.
Streamlined user interface and new Ticket Toolkit are among the new features.
Videos explain bills to customers so call center agents don't have to.
Drinking in customer experience.
8x8 virtual office services provide SMBs additional ways to maximize employee productivity.
New mobile data collection software helps organizations adapt to the digital consumer.
New capability delivers high lead-to-sale conversion rates for marketing partners.
Next-generation platforms harness the power of the mobile phone and consumer preferences to intelligently facilitate conversations.
New live chat and remote support integration introduce new ways to boost customer service across mobile and online touch points.
Altitude uCI 8 enables companies to engage customers in social media and apply customer service discipline, metrics, and resources.
The application provides anytime, anywhere access to operational metrics, agent schedules, and exception management.
The customer service training firm will join the sales performance firm.
Five tips for creating an agile and successful call center to keep up with customer demands.
Integration with call center automatic call distribution technology allows centers to aggregate idle time in real time
A bill similar to the U.S. Call Center Worker and Consumer Protection Act has been introduced into the U.S. Senate.
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