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Articles: Customer Service/Call Centers
VoiceHub program will allow customers to test their new service prior to the official launch in the next 60-90 days.
SIP Print will integrate ContactPoint's new service, LogMyCalls, to target call centers and enterprises seeking powerful, yet affordable solutions.
Network, carrier, and pricing enhancements enable VoxOx In Business to provide a competitive offering to an underserved market.
Robust natural language model for airlines speeds virtual-assistant implementation.
A new 24/7 tech support line is available to help U.S. consumers with any IT issue 24/7.
The first step is accepting the fact that you can't be good at everything.
The new release is geared toward communications and utility providers.
Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
idomoo automatically generates a unique videos for each customer, with personalized messages and relevant offers for high-impact customer engagement.
Virtual agents become a first point of entry for online marketing, sales, and support from multiple access points, including social media.
Companies need to shift their focus in the IVR process.
Study finds multichannel sales a key influencer in planned strategies.
The company's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases.
New relationship bolsters financial institutions' product offerings with social media and customer feedback data.
The partnership brings together live chat, social community platform, and knowledge base technologies.
Integrations provide contact center managers centralized administration, better security, and the ability to reduce costs.
Personalization and consistency are factors in multitouch point support experience.
New patent covers call back disposition and re-evaluation in a IVR-based customer care.
A new interface improves the way call center agents interact with CRM systems.
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