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Articles: Customer Service/Call Centers
[x+1] attains Gold Partner Status for integration capability.
Unified contact center solutions provider gains analytic decisioning platform and top-tier client roster from the contact center analytics firm.
The patent covers technologies related to networked contact centers.
Use this valuable resource to achieve traction with local customers.
The integration lets users turn messages into support tickets and collaborate for a resolution.
Cites agent productivity, better support results as drivers in new solution.
Unified contact center solutions provider gains hosted and premises-based solutions from contact center technology firm.
Natural conversational system extends knowledge management platform and customer service to any mobile device.
New research from Frost & Sullivan identifies low employment costs as a driving factor.
HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.
Sales associates use Sage SalesLogix Mobile to connect with customers on a more digital level.
TalkRx keeps a small, family-owned drugstore chain competitive with national rivals.
A jeweler tracks and streamlines email responses with ToutApp.
There's no excuse for not investing in these systems.
SaaS ONE Engagement Platform provides a strategic foundation for actionable customer journeys.
FieldDirect eliminates in-bound status calls, eases dispatcher duties, and strengthens customer loyalty.
The application gives customer service teams single tool for managing customer engagement on social, mobile, email, and Web channels.
The latest release of Klipfolio Dashboard for Web and mobile adds new data visualizations, drop-down menu support, and the Radian6 data connector.
Widgetized customer experience portal enables personalized, on-brand customer experiences.
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