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Articles: Customer Service/Call Centers
Avaya delivers new and expanded applications for mobile, video, and social media interaction.
Integration with call center ACD allows centers to aggregate idle time to improve agent performance.
The offering eliminates project uncertainty with end-to-end validation of contact center performance and customer experience.
The company guarantees improved customer experience, reduction in calls to contact center agents.
A three-step plan for meeting and identifying customers' needs.
Advancements incorporate Vovici's Enterprise Feedback Management solution.
The bill would have sought to make U.S. firms that outsource call center jobs overseas ineligible for federal grants, loans, and tax credits.
Info-Tech Research Group's Customer Service Management (CSM) Platform Vendor Landscape report lists Desk.com, Oracle Siebel, and Salesforce Service Cloud as market champions.
Enterprise-ready features include new reporting infrastructure, archiving, and integration with network resources
New account escalation and call transfer features round out the offerings.
Shortened sales cycles and convenience benefit companies and customers.
The industry veteran will lead the growth of the emerging company in the customer conversation space.
The cloud-based product allows staff to work from anywhere while maintaining oversight for managers.
The credit card company collects three Contact Center Excellence Awards from IQPC.
Customer Respect Group study cites superior content and search functionality.
Internationalization features in latest version provide support for Japanese, Korean and Chinese.
Save time and money by increasing right party contact rates.
Social media use in the contact center is projected to grow 22.9 percent this year.
Jacada Mobile Agent bridges mobile self-service with customer care.
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