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Articles: Customer Service/Call Centers
Companies will be able to identify customer locations.
The customer interaction ecosystem delivers features that improve business performance.
Completion of testing provides set-up and support assurances for customers integrating with Microsoft Lync Server 2010
The solution can identify and predict customer, service, and operational trends in voice over IP (VoIP) networks, contact centers, and unified communications infrastructures.
IVR and messaging solution offered as Saas or on-premises solution.
Spaces by Moxie brings internal collaboration and external communication channels into a single suite.
A new Web site lets customers share their gripes about companies that refuse to answer consumer complaints.
Freshdesk has upgraded its online help desk app with new email and reporting features.
Special purpose micro-agents allow companies to experience the immediate value of virtual agents.
The combination is expected to help enterprises increase employee productivity and mitigate regulatory risk.
The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results.
New analytics feature gives companies direct visibility into how customers use self-service content
The mobile phone service provider is the first to deploy Genesys Social Engagement to automate and integrate social media interactions through its customer service operations.
Posts are integrated directly with TeamSupport tickets so support staff can keep up with discussion threads and customer communications.
The call center consolidation project will affect more than 3,000 employees.
The solution combines service desk management with document management, calendaring, and communications.
The program provides efficient, affordable, and customized domestic outsourcing alternatives while giving jobs to returning American veterans.
What smart devices mean for the call center industry.
VANAD Group partners with NexxLinx to offer customer service and technical support translation in 50 languages.
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