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Articles: Customer Service/Call Centers
The new release is geared toward communications and utility providers.
Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
idomoo automatically generates a unique videos for each customer, with personalized messages and relevant offers for high-impact customer engagement.
Virtual agents become a first point of entry for online marketing, sales, and support from multiple access points, including social media.
Companies need to shift their focus in the IVR process.
Study finds multichannel sales a key influencer in planned strategies.
The company's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases.
New relationship bolsters financial institutions' product offerings with social media and customer feedback data.
The partnership brings together live chat, social community platform, and knowledge base technologies.
Integrations provide contact center managers centralized administration, better security, and the ability to reduce costs.
Personalization and consistency are factors in multitouch point support experience.
New patent covers call back disposition and re-evaluation in a IVR-based customer care.
A new interface improves the way call center agents interact with CRM systems.
The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
Expanded Customer Experience Solutions portfolio designed to help communications service providers manage, analyze, and optimize the connected customer experience.
Rebate tool offers added exposure for utilities, retailers, and manufacturers.
Employers should ask their staff these two questions.
Under its new ownership, the company will enhance its core product portfolio and strengthen its offerings in cloud computing, analytics, workforce optimization, process workflow, and social engagement.
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