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Articles: Customer Service/Call Centers
New free app automatically translates customer feedback into whatever language the site owner specifies.
Seamless multichannel insight and customer connection enable retailers to deliver a complete shopping experience.
New version 8.0 modernizes the contact center supervisor experience with an expanded dashboard and new tools to manage agents.
CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.
New tool allows call center agents to use any Web browser for CRM system access.
Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.
USCG turns to Avaya for its centralized service desk in St. Louis.
Customer interaction technologies should support one another, not compete
One-click problem resolution is powered by Tific.
New capabilities include Automated Comment Tagging and Categorization as well as Social Media Special Offer Sharing.
Confirmit Mobile Survey On-Demand Application (SODA) provides real-time results; enables companies to engage customers at the point of the experience
Proposed legislation would prevent U.S. firms that offshore contact center jobs from receiving government funds.
Cloud-based subscription software enables SMBs and departmental buyers to see benefits within weeks.
Users of RightNow CX can now initiate translation workflows and access reports in more than 100 languages.
New capabilities enhance the company's SaaS-based help desk and customer support offerings.
The company's help desk application is now available on Android devices, from smartphones to tablets.
The WorkSpace Contact Center Solutions suite now includes at-home agent support and customer experience measurement powered by Mindshare Technologies.
New management tool provides a consolidated view of integrated call center statistics.
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
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