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Articles: Customer Service/Call Centers
Offering lets companies blend automated and live support through multiple channels.
Avaya will provide custom managed services to enhance contact center performance for Airtel's operations in 20 countries across South Asia and Africa.
Research finds consumers want future interactions with financial services companies to feel local and personal.
Spaces by Moxie integrates its communication channels with Salesforce.com's Service Cloud.
NNDS hopes to improve support for more than 200 customers across the nation and provide greater access to self-service knowledgebase.
Technique links IVR interactions with caller satisfaction to pinpoint navigation pain points.
The move is in response to demand from Russia, Japan, Korea, and China.
Survey results should be relevant to both you and your customer.
Three steps to driving repeat business.
CBTS hosting enables VSI to offer CRM and field service management as public or private cloud solutions.
The company launches an optimized customer support widget for iOS and Android devices.
The platform is expanded to include more reporting, scripting, and integrations.
The acquisition gives Interactive Intelligence increased presence throughout the Benelux region.
Studies show customers are willing to share data for better services, even though privacy is still a concern.
Only 35 percent of comments ever get a response.
Live Guide 5.6 adds remote view and assistance capabilities.
Features include a scheduling component, time zone support, fraud prevention, and language options for surveys.
The smartphone surveying and feedback app can be incorporated into a customer service interaction.
Addition of EchoSign Global Electronic Signature Service from Adobe helps businesses automate entire signature process.
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