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Articles: Customer Service/Call Centers
The deal adds payment services to the Pay-by-Phone virtual terminal.
The solution offers a wide range of features, including skills-based routing, in-queue announcements, real-time monitoring, and reporting.
Execute a successful subscription-based revenue model.
How to get what you need at a price you can afford.
LLBean.com and Gap.com prove to have most helpful email responses, according to STELLAService.
Latest release of SpeechStorm software is now available for hosted and on-premises deployment of customer self-service applications.
Its first acquisition as stand-alone company expands Genesys' presence in the key Brazilian market.
Powered by IPscape, the new Telstra Global Virtual Contact Centre delivers a customer service solution for Asia.
CIC enhancements designed to ease management of cloud-based and large, distributed contact centers and enterprises.
Restaurants struggle to reach their increasingly tech-savvy customers.
Mobile and online experiences also seen as key business objectives in the immediate future.
Wren Solutions streamlines internal support and eliminates duplication with TeamSupport.
As companies adopt voice of the customer solutions, customers expect them to act on their feedback.
When marketing works with customer service, customers and enterprise benefit
A host of innovations are adding new dimensions.
Barclaycard, Cisco, and Vanguard are recognized for their positive customer experiences.
New capabilities are part of the company's voice of the customer analytics portfolio.
Avaya delivers new and expanded applications for mobile, video, and social media interaction.
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