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Articles: Customer Service/Call Centers
Keynotes highlight convergence of CRM, ERP, and e-commerce.
Companies must strive for deeper digital personalization.
Contact centers have deployed new technologies in silos; integration is difficult but not impossible.
8x8's Virtual Office and Virtual Contact Center improve operations at the cruise booking site.
When CEOs listen to the voice of the customer, everyone wins.
Flexibility is key to meeting evolving business challenges.
Integrated technologies hold great promise for the future of CRM.
The technology that changed business is now being changed by business.
Red Hat migrates legacy structure to Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
Add essential insight to contact center and back-office operations.
Zendesk Insights lets companies measure the effectiveness of their customer support, benchmark themselves against industry peers, and better understand their customers.
Mobile clienteling and communities solution will help retailers connect with customers.
Great experiences require a bold vision and deliberate design.
Moxie's mobile-optimized Web Self-Service provides relevant information throughout the customer journey and across devices.
The patented technology separates media infrastructure from the application functionality of contact center software.
RightAnswers' latest version of SmartService simplifies knowledge creation, use, and maintenance.
Exceptional brand experiences stem from engaged employees.
Oracle to offer co-browsing as a integral part of its Service Cloud.
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