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Articles: Customer Service/Call Centers
Real-time APIs, integration modules, and expanded administrator controls included in newest release of Live Guide.
NICE's WFO suite offers managers and employees new mobile capabilities to drive higher engagement in today's work environment.
Unified contact center solutions provider gains assets and client roster from Leesburg, VA-based multi-vendor reseller of hosted contact center solutions and services.
Treating mobile as an afterthought is not an option.
Five tips to keep customers and employees happy without breaking the bank.
Treat your customers like guests at a party.
Integrated platform ensures consistent customer service across channels.
Telephony and CRM integration designed to improve customer service and increase employee productivity.
The new release unifies the voice of the customer and analyzes agent performance across all channels of contact.
Give agents and customers a helping hand with marketing intelligence tools.
Customers who can help themselves are cost-effective business boosters.
[x+1] attains Gold Partner Status for integration capability.
Unified contact center solutions provider gains analytic decisioning platform and top-tier client roster from the contact center analytics firm.
The patent covers technologies related to networked contact centers.
Use this valuable resource to achieve traction with local customers.
The integration lets users turn messages into support tickets and collaborate for a resolution.
Cites agent productivity, better support results as drivers in new solution.
Unified contact center solutions provider gains hosted and premises-based solutions from contact center technology firm.
Natural conversational system extends knowledge management platform and customer service to any mobile device.
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