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Articles: Customer Service/Call Centers
Intelligent search combines purchase behavior, preferences with search terms
Two-way integration allows users to access data between Microsoft Dynamics CRM and Zendesk.
Unified communications for U.S. contact centers meets challenges of global reach, cost control, and flexibility.
Unique technology adapts to individual caller behavior, creates a highly personalized customer experience, and enables continuous improvement of self-service solutions.
LiveOps Social contact center app lets companies manage social customer interactions.
The pairing allows companies to bring customer experience and sales force automation together in the cloud.
Engine Yard adds social rewards to customer support community powered by Zendesk.
Oaisys AllWays and Gateway to the Cloud will enable users to take advantage of advanced recording anywhere, anytime, and on any device.
The company's new offering leverages technology acquired from a Swedish SaaS provider.
Allegiance customers can now reach 8 million members of a richly profiled audience to gain instant insights.
Joint Voice Call Back offering promises to improve the customer experience.
Supporting connected customers has never been more important.
The company will help financial institutions take action on customer complaints.
Andrea Ayers will succeed Jeff Fox
Technology automates the transfer from end-of-life IVR systems to new platforms.
Updates to security and analytics include new permissions rules, recording integrations, and active directory enhancements.
Interaction Mobilizer enables companies to build and deploy customer service applications on mobile devices, bridging the gap between mobile self-service and live assistance.
New version of Netop Live Guide provides multiple API access points for integration of valuable customer data with CRM and analytics systems.
New supervisor workflow, AV player for search/queries/evaluations, and tabbed interface round out the enhancements.
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