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Articles: Customer Service/Call Centers
Jacada Visual IVR for Avaya enhances the traditional voice IVR experience by bringing a touch interface for smartphones.
The company's Discover WFO suite in the cloud is unified with its contact center platform just four months after the acquisition of Uptivity
New reporting feature predicts customer satisfaction level.
New feature enhances Fonality's business phone system and CRM integration for Salesforce customers.
Three key guidelines for offering superior retail service.
Reliable tracking of service and employees can give your business a significant competitive advantage.
Calabrio One WFO and analytics to be integrated by the technology solutions provider.
Clarabridge adds speech analytics to its complete voice of the customer portfolio. (Featured on SpeechTechMag.com.)
To compete in the services economy, organizations must satisfy four requirements.
Sales and customer service calls take 16 percent longer today.
Mapping out the ultimate next-generation product.
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
TrueView adjusts the agent's view of the customer's screen during co-browsing sessions.
Whispir lets organizations communicate with customers and employees via text message, voice, Web, email, mobile, or social media.
The right technology can help customers, increase sales, and boost your brand.
Tips for giving customers exactly what they pay for.
Together, the companies will sell a combined portfolio of unified communications-as-a-service, contact center-as-a-service, and infrastructure modernization services. (Featured on SmartCustomerService.com.)
Aspect Unified IP 7.3 offers greater cloud-optimized deployment options, new proactive outreach compliance capabilities, and tighter integration with Aspect's social media interaction solution. (Featured on SmartCustomerService.com.)
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