Logo
BodyBGTop
Articles: Customer Service/Call Centers
SaaS ONE Engagement Platform provides a strategic foundation for actionable customer journeys.
FieldDirect eliminates in-bound status calls, eases dispatcher duties, and strengthens customer loyalty.
The application gives customer service teams single tool for managing customer engagement on social, mobile, email, and Web channels.
The latest release of Klipfolio Dashboard for Web and mobile adds new data visualizations, drop-down menu support, and the Radian6 data connector.
Widgetized customer experience portal enables personalized, on-brand customer experiences.
"Superstacks" business model is key in combating low customer engagement.
The company adds video and digital mailboxes to its Exstream customer communications management solution.
The company received $60 million in funding to fuel customer service revolution, accelerate technology innovation and continue global expansion.
Expanded relationship to target the SMB market for integrated contact center solutions in the cloud.
The unified contact center solutions provider unveils Composer X, the latest installment of its agent desktop solution.
The companies have expanded their relationship to offer Genesys Testing as a Service for pre-deployment validation of both customer and agent experience.
The platform supports textable phone numbers, SMS voting, mobile coupons, and IVR.
One-click calling creates a direct link to contact customer service desks.
Unified IP 7.1 includes new capability for compliance in proactive outbound outreach to mobile customers.
The solution was jointly developed with AT&T.
Holographic 3D image provides store information and basketball tips.
Companies realize a 10 percent increase in customer satisfaction by integrating virtual agents with live chat.
Fitting social media into the contact center.
Look to content to provide credibility and a likable brand.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212   Next >>
 

Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us