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Articles: Customer Service/Call Centers
The integration of cloud-based applications delivers better insight into contact center performance.
Hosted PBX business phone service now links directly into many popular CRM packages.
The partnership leads to a hosted Web chat solution that is completely integrated with Microsoft Lync.
The deal brings together two customer service solution providers.
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
Alleged buyout would continue vendor "war" for customer experience
The deal adds payment services to the Pay-by-Phone virtual terminal.
The solution offers a wide range of features, including skills-based routing, in-queue announcements, real-time monitoring, and reporting.
Execute a successful subscription-based revenue model.
How to get what you need at a price you can afford.
LLBean.com and Gap.com prove to have most helpful email responses, according to STELLAService.
Latest release of SpeechStorm software is now available for hosted and on-premises deployment of customer self-service applications.
Its first acquisition as stand-alone company expands Genesys' presence in the key Brazilian market.
Powered by IPscape, the new Telstra Global Virtual Contact Centre delivers a customer service solution for Asia.
CIC enhancements designed to ease management of cloud-based and large, distributed contact centers and enterprises.
Restaurants struggle to reach their increasingly tech-savvy customers.
Mobile and online experiences also seen as key business objectives in the immediate future.
Wren Solutions streamlines internal support and eliminates duplication with TeamSupport.
As companies adopt voice of the customer solutions, customers expect them to act on their feedback.
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