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Articles: Customer Service/Call Centers
Insurers turned to mobile and social technologies to respond to the October superstorm.
Low cost and flexibility make this a win-win solution for many enterprises.
Consider what your flight attendants can control before giving them attitude.
Mapping out a customer journey is a two-sided process.
Improve customer self-service with granular content.
A new platform brings a potential for misunderstanding.
Be prepared to make rapid changes.
Cloud-based tool gives businesses the flexibility and insight to proactively create personalized customer experiences.
New alerts and root cause analytics deliver rapid understanding of customer interactions to identify issues and improve operational performance.
The latest release of SpeechStorm software tracks end-to-end customer paths through the IVR.
Enterprises are pushing for tighter integration between various contact center applications.
The new cloud solution offers a complete view of the customer for a more personalized customer experience.
The technology will help Coveo expand its solutions for greater insight from big data and better customer engagements.
Companies that employ customer experience metrics deliver better customer service, but few score high.
Engage+ analyzes users' Facebook profile data for personalized interactions.
Adoption of interactive voice response and agent performance optimization systems is increasing.
The latest version features a new interface and added video, mobile, unified communications, and social network integration.
Do-it-yourself dashboard creation and flexible administrative tools enhance the voice of the customer solution.
Avaya Aura Virtualized Environment provides an accelerated path to unified communications.
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