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Articles: Customer Service/Call Centers
Five steps for improving your data quality.
Packaged solutions offer contact centers far-reaching potential.
Customers expect ease, not delight.
You may be laser-focused on the front lines when it comes to improving customer service, but often problems originate in the back office. Are you seeing the forest for the trees? (Featured on SmartCustomerService.com.)
New features aim to help service agents better understand the customer's journey and streamline cooperative processes.
Callers can now interact with voice and visual menus on any mobile device with a Web browser.
WebRTC enables the use of concurrent video, audio, text, and image transfer between businesses and their customers.
SDL's CXC Version 2.0 features new capabilities that allow organizations to provide relevant experiences from digital marketing through to self-service support.
Companies can save money and focus efforts by handing off administrative tasks.
The best customer service is an effortless experience. Live chat can deliver on that promise and save you money too. (Featured on SmartCustomerService.com.)
New functionality allows for critical around-the-clock social media support.
A common cloud communications platform tightly integrates 8x8 Virtual Office and Virtual Contact Center users.
Medallia Resolve helps companies resolve customer issues and understand the root causes.
The new offering will incorporate live chat and refined ticket access on a social media-esque interface.
Contact centers can now seamlessly transfer between TCPA and non-TCPA projects and maintain reporting and analysis.
The Toshiba IPedge business telephone system includes advanced contact center capabilities in a single server.
Technology incorporates real-time streaming, voice biometrics, and analytics to thwart fraudsters. (Featured on SmartCustomerService.com.)
Focus on the human element to inspire your employees.
The partnership will allow for integrations with other CRM systems.
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