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Articles: Customer Service/Call Centers
The add-on solution provides browser-enabled customers quicker service from WebRTC-equipped agents. (Featured on SmartCustomerService.com.)
New functionality will provide support agents with more customer context
Customer insight and sharing tools are at the heart of the new Satmetrix NPX.
Expansion of V-Person with SMS expand the use of existing content through another popular channel.
Customer Care Portal arms service reps with more data about customers.
Experience Hub brings diverse customer stories together to drive action across the enterprise.
The latest Hosted Call Center Solution offers an improved user interface.
Three consecutive quarters of job growth revive U.S. contact center industry.
The collaboration combines Vocalcom's expertise in contact center software with Google's expertise in Web applications.
The use of online channels for customer service are leading to greater satisfaction across the wireless industry.
Jacada Ticket Guidance adds guidance and workflow within Zendesk.
Comprehensive big data solution compiles real-time and historical data on communications
Interactions should be designed with the customer in mind.
Frost & Sullivan identifies support interaction optimization as a $1.3 billion global market category.
'Personalization should permeate the customer experience at every touch point.'
Microsoft Dynamics CRM solution boosts email effectiveness and retention.
The social community platform has become an effective customer service tool.
A clearly defined level of commitment to buyers is vital to growth.
It takes much more than just knowing your customer's name.
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