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Articles: Customer Service/Call Centers
The Transera Call Center App for the Salesforce™ Sales and Service Clouds provides unified visibility and control for the multimedia contact center
The new release of the Genesys Customer Experience Platform delivers a simpler user experience
App users can now identify callers in real time, reducing call handling times.
Both Service Cloud1 and Sales Cloud1 provide a string of new mobile apps to help businesses better deal with customers and sales prospects.
Mobile Engagement Platform offers businesses a new way to reach customers on mobile devices.
The new era of CX must bring sales, marketing, and service closer together.
Unfortunately, bad customer service stories are more common than we'd like to think.
Live chat functionality is key to personalizing U.K. resort's service.
In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.
Why meeting your customers where they prefer is key to your business survival.
Air travel gets a new wrinkle—annoyance insurance.
Why companies must assess the effectiveness of tying agent compensation to contact center metrics.
Avoka Transact 4.1 enhances digital sales and service experiences for financial services and government.
8x8's newest release offers more omnichannel capabilities for scripting and executing customer interactions.
Partnership offers cloud-based solution to address both PBX and contact center needs from a single source.
Version 5.3 of Enghouse's IP call and computer recording, monitoring, and evaluation software features advanced integration, PBX support, and flexibility.
To give today's customers what they want, help them help themselves.
Jacada extends Cisco Unified Customer Voice Portal to the smartphone with a visual interface.
The SaaS application helps contact centers of any size access workforce optimization capabilities.
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