Logo
BodyBGTop
Articles: Customer Service/Call Centers
InGenius Connector Enterprise 4.0 now provides telephony support in Salesforce.com Omni-Channel. (Featuredon SmartCustomerService.com.)
An improved user experience is the center of Noble Systems' upgraded mobile contact center management tool. (Featured on SmartCustomerService.com.)
Stella Connect offers a new way for consumers to provide feedback about their customer service experiences. (Featured on SmartCustomerService.com.)
Improved visual developer tools enable faster, easier self-service application development. (Featured on SmartCustomerService.com.)
Heywire's text messaging platform for sales and customer service is now available on the Salesforce.com AppExchange.
Avaya launched the Avaya Midmarket Cloud, containing the Powered by Avaya IP Office and OnAvaya-Google Cloud Platform solutions. (Featured on SmartCustomerService.com.)
NICE's latest VOC solution maps emotional expression to observed behaviors. (Featured on SmartCustomerService.com.)
The integration between CSI and Clarity Connect brings complete workforce optimization capabilities for contact centers using Skype for Business. (Featured on SmartCustomerService.com.)
As the sector's products evolve, the challenge for vendors is getting customers to bite.
OpenScape Contact Center v9 features a new user interface with a 360-degree customer view. (Featured on SmartCustomerService.com.)
Listing in the Oracle Cloud Marketplace offers added value to Oracle Service Cloud users. (Featured on SmartCustomerService.com.)
The provider of self-service solutions adds market-ready mobile, We,b and IVR self-service applications to the Genesys Customer Experience Platform. (Featured on SmartCustomerService.com
NICE Engage brings more multichannel capabilities and management tools to contact centers. (Featured on SpeechTechMag.com.)
New features have been added to SutiDesk, SutiSoft's online helpdesk software.
New Application Connectors bring digital motivation to leading collaboration, service, and CRM systems.
Freshdesk's latest acquisition expands its omnichannel customer support offerings. (Featured on SmartCustomerService.com.)
Marchex, a mobile advertising analytics company, today launched a major security enhancement to Marchex Call Analytics that enables companies to automatically redact credit card numbers from recorded phone calls in real time. (Featured on SmartCustomerService.com.)
Innovations with Guided Paths provide step-by-step, contextual guidance for self-service consumers and contact center agents. (Featured on SmartCustomerService.com.)
Customer service agents using SAP Cloud for Customer can now engage people on chat apps like WeChat and Viber. (Featured on SmartCustomerService.com.)
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225   Next >>
 

Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us