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Articles: Customer Service/Call Centers
New research from Forrester shows customer service hasn't improved all that much in the past year.
Leaders weigh in on the economy, government.
Leverage e-commerce data to boost online sales.
3CLogic's inbound, outbound, and blended cloud-based contact center software gives LeadMaster CRM clients comprehensive computer telephony capabilities for the LeadMaster system.
Joint integration brings powerful communications and customer service capabilities across the enterprise.
Technology aimed at reducing fraud in the contact center.
Comm100 upgrades its Live Chat solution with seamless Salesforce.com integration and a streamlined operator console.
The deal leads to a cloud-based offering purpose built for the contact center with social engagements supported by Aspect's unified platform for interaction management and workforce optimization.
DMG report outlines steps companies need to take to address issues on social media.
Emphasizing personal service is key to success.
Maintaining customer satisfaction is key to mobile app storefront success.
Digital agency to assist customers in moving beyond legacy CRM systems.
Inbound and outbound contact center capabilities integrated with cloud-based CRM system provides enhanced computer telephony integration.
AmeriGas offers targeted, more efficient solutions with a speech-enabled phone system from Message Technologies Inc.
Companies looking to improve user adoption should remove as many obstacles as possible for customers and prospects.
Insurers turned to mobile and social technologies to respond to the October superstorm.
Low cost and flexibility make this a win-win solution for many enterprises.
Consider what your flight attendants can control before giving them attitude.
Mapping out a customer journey is a two-sided process.
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