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Articles: Customer Service/Call Centers
New live chat and remote support integration introduce new ways to boost customer service across mobile and online touch points.
Altitude uCI 8 enables companies to engage customers in social media and apply customer service discipline, metrics, and resources.
The application provides anytime, anywhere access to operational metrics, agent schedules, and exception management.
The customer service training firm will join the sales performance firm.
Five tips for creating an agile and successful call center to keep up with customer demands.
Integration with call center automatic call distribution technology allows centers to aggregate idle time in real time
A bill similar to the U.S. Call Center Worker and Consumer Protection Act has been introduced into the U.S. Senate.
New social media tool brings true customer service key performance indicators to Facebook and Twitter.
New Avaya IP Office 8.1 enhances mobility, centralizes management, and adds new security options.
New Sasha model is available for customer support in the U.S. and Canada.
Advanced WFO solution equips service providers to offer business-critical call recording and WFO capabilities to the growing list of companies seeking cloud-based services.
Confirmit Voices aims to help businesses build outstanding VoC programs.
Making customers happy needn't require a major overhaul or "big bang" budget.
The integration of cloud-based applications delivers better insight into contact center performance.
Hosted PBX business phone service now links directly into many popular CRM packages.
The partnership leads to a hosted Web chat solution that is completely integrated with Microsoft Lync.
The deal brings together two customer service solution providers.
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
Alleged buyout would continue vendor "war" for customer experience
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