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Articles: Customer Service/Call Centers
Companies realize a 10 percent increase in customer satisfaction by integrating virtual agents with live chat.
Fitting social media into the contact center.
Look to content to provide credibility and a likable brand.
Cloud contact center software provider adds functionality to outbound campaigns, customer chat, real-time contact center dashboards, and international language and standards support.
Technical support, communications, and media verticals will see the most growth.
Wideband audio could be the next evolution—or revolution—in technologies to hit the contact center space.
Altitude's advanced contact center solution helps Al-Jomaih lead the market.
One-size-fits-all solutions are no longer the answer.
Three experience trends you can't afford to ignore.
Synthetix builds live chat service for the Foreign and Commonwealth office passport enquiries.
Businesses can take live chat while on the go with Comm100 Live Chat iPad app.
The solution will allow more than 20,000 businesses to bring their knowledge bases and support communities to the mobile Web.
Cloud customer service solution designed for burgeoning midmarket segment.
NICE Performance Management and NICE Incentive Compensation Management solutions enable enterprises to manage, measure, and motivate frontline service and sales employees.
The browser-agnostic reporting tool is accessible from mobile devices, tablets, or off-site computers.
Very few companies list their social media sites on their "Contact Us" pages.
New program focuses on helping service organizations better understand customer needs.
A proactive approach lets you eliminate communication glitches before your customers know they exist.
Available trial version lets users create customer service flows for mobile devices.
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