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Articles: Customer Service/Call Centers
Combating social media challenges is a must for doing business with today's consumers.
Combine technology and training for a more stable, effective workforce.
More tools in bpm'online Version 7.5 help users manage the entire customer journey.
How can you provide stellar customer care if you knowingly hinder the progress of your front line? Put your money where your mouth is—up-to-date technology and respect means engaged employees and happier customers. (Featured on SmartCustomerService.com.)
New integration allows businesses to share screenshots, videos, and guides with customers via Box.
VoX platform helps companies optimize their customer experiences.
New solution translates voice of the customer and market research programs.
New solutions will provide relevant social data to customer service reps. (Featured on SmartCustomerService.com.)
Zappix Visual IVR authoring tool allows companies to build mobile and Web apps in minutes.
Think your organization offers a great multichannel experience? Unless you're connecting the dots between channels, your customer service is less than optimal. (Featured on SmartCustomerService.com.)
New integrations for Sales Cloud and Service Cloud help customers create cloud-based PBX and contact center environments.
VPI Intelligence is an analytics and business intelligence platform for contact centers.
8x8 Enterprise Suite helps companies accelerate their migration to cloud communications
Flexible subscription service from Avaya delivers Avaya IP Office contact center technology to midmarket companies through the Google Cloud Platform.
New collaboration and communications cloud services designed to reduce costs, increase productivity and improve the user experience.
Updates include new omnichannel journey management capabilities.
Two-way, inbound texting application is compatible with key Avaya contact center solutions.
PRC 3 of CCE Version 9 empowers agents with blended predictive dialing in an omnichannel universal queue.
Inaugural partners provide integrated cloud applications that expand the Five9 solution.
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