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Articles: Customer Service/Call Centers
The deal leads to a cloud-based offering purpose built for the contact center with social engagements supported by Aspect's unified platform for interaction management and workforce optimization.
DMG report outlines steps companies need to take to address issues on social media.
Emphasizing personal service is key to success.
Maintaining customer satisfaction is key to mobile app storefront success.
Digital agency to assist customers in moving beyond legacy CRM systems.
Inbound and outbound contact center capabilities integrated with cloud-based CRM system provides enhanced computer telephony integration.
AmeriGas offers targeted, more efficient solutions with a speech-enabled phone system from Message Technologies Inc.
Companies looking to improve user adoption should remove as many obstacles as possible for customers and prospects.
Insurers turned to mobile and social technologies to respond to the October superstorm.
Low cost and flexibility make this a win-win solution for many enterprises.
Consider what your flight attendants can control before giving them attitude.
Mapping out a customer journey is a two-sided process.
Improve customer self-service with granular content.
A new platform brings a potential for misunderstanding.
Be prepared to make rapid changes.
Cloud-based tool gives businesses the flexibility and insight to proactively create personalized customer experiences.
New alerts and root cause analytics deliver rapid understanding of customer interactions to identify issues and improve operational performance.
The latest release of SpeechStorm software tracks end-to-end customer paths through the IVR.
Enterprises are pushing for tighter integration between various contact center applications.
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