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Articles: Customer Service/Call Centers
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Genesys Connect for Salesforce Service Cloud is now available on Salesforce.com's AppExchange.
BT Contact upgrades help organizations address changing customer expectations driven by digital communication channels such as social media, Web chat, and video.
Parature now extends Microsoft Dynamics CRM with a customer portal, Web self-service, live chat, mobile, and social customer service.
The cloud-based offering addresses growing market demand and customer need for flexibility
The deal accelerates Genesys' workforce optimization solutions.
Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role.
The solution connects companies to Twitter to advance social media strategies beyond monitoring.
Intradiem 9.0 simplifies task management for contact center agent idle time.
The latest version is specifically designed for customer support teams of 100 or more representatives.
The product is an integrated cross-channel customer service tool for contact centers.
Business-class VoIP, video, contact center, and unified communications services are now available to Canadian businesses and branch offices of U.S. companies.
[24]7 Assist blends chat with big data and predictive capabilities.
New features drive operator efficiency and productivity and enhance customer experience.
Five organizations earn top honors for customer experience transformation efforts and results.
Analytics designed to help companies get more proactive with agent performance.
Enhancements further simplify reliability, scalability and support.
The name changes reflects customer demand for multichannel solutions.
New research from Forrester shows customer service hasn't improved all that much in the past year.
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