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Articles: Customer Service/Call Centers
New offering combines text discovery and sentiment analysis with the power of predictive analytics
AT&T's speech recognition and natural language understanding apps will enhance Interactions' customer care solutions.
The deal enables companies to manage interactions across social media and integrate those records into their CRM system.
The deal adds 15 Asian languages to Convergys' offerings.
The new iPhone ServiceDesk Plus MSP app features Nuance voice technologies.
Look at collection interactions as an opportunity.
The deal furthers TeleSpeak's growth trajectory.
Moxie integrates with Lync to deliver unified customer communications for contact centers.
Solutions will support connected consumers on virtually any mobile device.
Auto sellers respond to customers with online options.
Get Satisfaction helps online video broadcast platform provider Ustream benefit from a support community.
Despite the highly connected world we live in, some well-known companies are bucking the trend and becoming decidedly more disconnected from their customers.
Why several Silicon Valley-area firms have done just that and are sticking with their decisions.
To meet expectations, try being FAIR.
Warm personalized service can clash with professional detachment.
Meeting your customer's expectations means more than providing service. Here are some suggestions to foster better communication.
Letting customers share ownership of their experience should be a priority.
Author and strategist shares tips for gaining trust.
The contact center solution for Asterisk includes significant enhancement to the Visual IVR Dialplan Builder.
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