In a new report, Frost & Sullivan says contact center system vendors must continue to explore interaction channels to sustain a loyal client base in Europe, the Middle East, and Africa.
Daily News,
Posted 05 Dec 2013
Update to the workforce optimization suite introduces gamification, expanded ad hoc reporting, and cradle-to-grave recording.
Daily News,
Posted 04 Dec 2013
Analytics-Driven Quality (ADQ) will be available as part of the inContact Workforce Optimization (WFO) Suite. (Oringinally reported on SpeechTechMag.com).
Daily News,
Posted 03 Dec 2013
The acquisition brings workforce optimization, quality monitoring, and home-based agent monitoring to Genesys Prime offerings.
Daily News,
Posted 03 Dec 2013
The iService Chat improvements allow managers to view ongoing conversations in real time and take a variety of actions.
Daily News,
Posted 02 Dec 2013
Social listening tool lets the technology product and service provider focus on actionable data.
REAL ROI,
Posted 01 Dec 2013
Ticksy helps Web design firm respond to customers quickly and efficiently.
REAL ROI,
Posted 01 Dec 2013
Effective strategies start with talking to customers.
Magazine Features,
Posted 01 Dec 2013
As minorities climb in social status, marketers must seize new opportunities.
Magazine Features,
Posted 01 Dec 2013
Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study.
Insight,
Posted 01 Dec 2013
Keep your company from falling short of success.
Viewpoints,
Posted 29 Nov 2013
Powered by the new Salesforce1 Customer Platform, 1 Touch Service allows companies to build and embed service within any product, app, or experience.
Daily News,
Posted 20 Nov 2013
Three new contact center offerings cover SMBs and enterprise customers
Daily News,
Posted 20 Nov 2013
Salesforce1 is the new social, mobile and cloud customer platform built to transform sales, service and marketing apps
Daily News,
Posted 19 Nov 2013
Pure cloud contact center brings setup simplicity, enterprise-class support and operational security to small and medium-sized businesses.
Daily News,
Posted 19 Nov 2013
Clarabridge 6.1 brings collaboration and engagement together in one application.
Daily News,
Posted 19 Nov 2013
Increased migration from premises-based solutions to the cloud represents a huge opportunity for vendors, but are they getting it right? (Reported on SmartCustomerService.com)
Daily News,
Posted 15 Nov 2013
Cloud contact center vendor NewVoiceMedia's deal with Twilio strengthens its U.S. presence.
Daily News,
Posted 15 Nov 2013
Support, feedback, and ratings are key.
Viewpoints,
Posted 15 Nov 2013
|