Product release also includes self-service scripting capabilities.
CRM Featured Articles,
Posted 08 Apr 2014
Invoca Signal brings marketing automation capabilities to inbound phone calls.
CRM Across the Wire,
Posted 08 Apr 2014
Arm employees with the tools they need to best serve today's consumers.
Viewpoints,
Posted 04 Apr 2014
Do you have a strategy to handle your mobile customers—or are you thinking about implementing one? Here are some tips to point you in the right direction. (Featured on SmartCustomerService,com.)
CRM Featured Articles,
Posted 02 Apr 2014
Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate.
Magazine Features,
Posted 01 Apr 2014
Relevance, respect, credibility, and value are key to great experiences.
Magazine Features,
Posted 01 Apr 2014
Chat, SMS, and virtual agent solutions have a strong future if deployed wisely.
Insight,
Posted 01 Apr 2014
The seven simple principles every company needs to know.
Insight,
Posted 01 Apr 2014
The online auto insurance provider updates agent skills with Intraday Management technology.
REAL ROI,
Posted 01 Apr 2014
Building customer relationships one insight, one interaction, and one experience at a time.
The Tipping Point,
Posted 01 Apr 2014
A TSIA survey reveals that a majority of respondents prefer self-service to other channels, but few are finding what they need. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 30 Mar 2014
Horizons 18 features a new SmartHub, a single place to capture, analyze, and respond to customer and employee feedback.
CRM Across the Wire,
Posted 26 Mar 2014
While management focuses on satisfying customers, it starts with your front line. Are you making it easy for your agents to wow your customers? (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 21 Mar 2014
Six steps for offering engaging experiences.
Viewpoints,
Posted 21 Mar 2014
The CareReflex big data app built on Guavus's Operational Intelligence Reflex Platform, surfaces complex customer issues.
CRM Across the Wire,
Posted 20 Mar 2014
The partnership between 8x8 and Teleopti delivers integrated virtual contact center and workforce management solutions.
CRM Across the Wire,
Posted 19 Mar 2014
The two cloud-based contact center solutions providers bring their products together.
CRM Across the Wire,
Posted 18 Mar 2014
CorvisaCloud taps Equinix to extend security and control to enterprise contact center communications.
CRM Across the Wire,
Posted 18 Mar 2014
OneReach's SMS Call Center platform converts costly inbound phone calls to cost-effective text message conversations.
CRM Across the Wire,
Posted 17 Mar 2014
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