New features aim to help service agents better understand the customer's journey and Streamline Cooperative Processes
CRM Featured News,
Posted 29 Jan 2015
Callers can now interact with voice and visual menus on any mobile device with a Web browser.
CRM Across the Wire,
Posted 29 Jan 2015
WebRTC enables the use of concurrent video, audio, text, and image transfer between businesses and their customers.
CRM Across the Wire,
Posted 28 Jan 2015
SDL's CXC Version 2.0 features new capabilities that allow organizations to provide relevant experiences from digital marketing through to self-service support.
CRM Across the Wire,
Posted 27 Jan 2015
Companies can save money and focus efforts by handing off administrative tasks.
Viewpoints,
Posted 23 Jan 2015
The best customer service is an effortless experience. Live chat can deliver on that promise and save you money too. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 22 Jan 2015
New functionality allows for critical around-the-clock social media support.
CRM Across the Wire,
Posted 22 Jan 2015
A common cloud communications platform tightly integrates 8x8 Virtual Office and Virtual Contact Center users.
CRM Across the Wire,
Posted 22 Jan 2015
Medallia Resolve helps companies resolve customer issues and understand the root causes.
CRM Across the Wire,
Posted 21 Jan 2015
The new offering will incorporate live chat and refined ticket access on a social media-esque interface.
CRM Featured News,
Posted 20 Jan 2015
Contact centers can now seamlessly transfer between TCPA and non-TCPA projects and maintain reporting and analysis.
CRM Across the Wire,
Posted 14 Jan 2015
The Toshiba IPedge business telephone system includes advanced contact center capabilities in a single server.
CRM Across the Wire,
Posted 13 Jan 2015
Technology incorporates real-time streaming, voice biometrics, and analytics to thwart fraudsters. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 12 Jan 2015
Focus on the human element to inspire your employees.
Viewpoints,
Posted 09 Jan 2015
The partnership will allow for integrations with other CRM systems.
CRM Across the Wire,
Posted 08 Jan 2015
The joint Acqueon-Umojo solution is based on the Microsoft Lync platform.
CRM Across the Wire,
Posted 08 Jan 2015
The $275 million deal expands Alorica's capabilities, service offerings, and delivery options.
CRM Featured News,
Posted 08 Jan 2015
New tool lets companies play customized audio while callers wit on hold for a live agent.
CRM Across the Wire,
Posted 08 Jan 2015
The largest release in Parature's history includes more than 30 new features.
CRM Featured News,
Posted 07 Jan 2015
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