The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem.
CRM Featured News,
Posted 26 Feb 2013
The deal will bring Employer of Choice certification to U.S. call centers.
CRM Featured News,
Posted 26 Feb 2013
Adds cobrowsing, mobile live chat, and communities for smart devices.
CRM Featured News,
Posted 26 Feb 2013
Former Vodafone and France Telecom head will lead the company's transformation.
CRM Featured News,
Posted 25 Feb 2013
Customer experience professionals and customers need to have a voice in pricing decisions, Forrester concludes.
CRM Featured News,
Posted 22 Feb 2013
Offering provides maintenance, proactive monitoring and managed services for Cisco collaboration and contact center customers.
CRM Featured News,
Posted 22 Feb 2013
Seven trends you can't ignore.
Viewpoints,
Posted 22 Feb 2013
Integration helps to transform available time into productive time for agents.
CRM Featured News,
Posted 21 Feb 2013
Contact center forecasting, capacity planning, and analysis product suite enhanced to reduce costs and improve customer service.
CRM Featured News,
Posted 20 Feb 2013
Features include real-time views of productivity and metrics.
CRM Featured News,
Posted 19 Feb 2013
The move represents an effort to divest itself of non-core solutions.
CRM Featured News,
Posted 15 Feb 2013
Storacall call recording systems are integrated with Rostrvm Solutions' dialers and call center software.
CRM Featured News,
Posted 14 Feb 2013
The analyst firm warns insurers to treat each customer as an individual or risk being left behind.
CRM Featured News,
Posted 13 Feb 2013
Forrester Research and Gartner uncover trends driving marketing decisions for 2013.
CRM Featured News,
Posted 11 Feb 2013
Nine contact center hurdles to overcome.
Viewpoints,
Posted 08 Feb 2013
Latest enhancements improve answer accuracy by up to 17 percent while substantially reducing customer effort.
CRM Featured News,
Posted 07 Feb 2013
New technology partners and solutions added to the long list of suppliers.
CRM Featured News,
Posted 06 Feb 2013
Enhancements are made to the chat and email functions; improved reporting is also included.
CRM Featured News,
Posted 05 Feb 2013
Latest major portfolio release delivers real-time integration across network control, business and operational support systems to give customers a new level of control over their experiences.
CRM Featured News,
Posted 05 Feb 2013
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