SAP Multichannel Foundation for Utilities uses a multichannel, self-service approach for communicating with customers.
CRM Featured News,
Posted 22 Oct 2013
The latest version of the HP Qfiniti contact center management solution offers expanded integration with the HP Intelligent Data Operating Layer (IDOL).
CRM Featured News,
Posted 22 Oct 2013
Interaction Supervisor gives contact center managers untethered access to information.
CRM Featured News,
Posted 22 Oct 2013
Utilities OnCall solution is now available for smartphones and Web deployments.
CRM Featured News,
Posted 22 Oct 2013
The Transfluent application lets customer service agents interact with customers in 60 languages.
CRM Featured News,
Posted 18 Oct 2013
Call recording software now features enhanced integration capabilities with Avaya, Mitel, and ShoreTel and feature functionality to support cloud services.
CRM Featured News,
Posted 11 Oct 2013
New inView performance dashboard helps contact centers manage operational and financial metrics across platforms.
CRM Featured News,
Posted 10 Oct 2013
The Echopass deal strengthen's Genesys' cloud contact center offerings.
CRM Featured News,
Posted 08 Oct 2013
BT research confirms that customers will churn after just one bad interaction.
CRM Featured News,
Posted 07 Oct 2013
My:Time Mobile lets customers start a service interaction, stop, and resume later at their convenience.
CRM Featured News,
Posted 07 Oct 2013
LiveOps fielded live calls during the Labor Day telethon and during re-broadcasts.
CRM Featured News,
Posted 04 Oct 2013
Unusual queries serve up a goldmine of insight.
Viewpoints,
Posted 04 Oct 2013
Ifbyphone IVR simplifies building dialogues and menu trees with a Web interface.
CRM Featured News,
Posted 03 Oct 2013
ContactWorld Perform allows agents and managers to log in from anywhere.
CRM Featured News,
Posted 02 Oct 2013
Omnichannel retailing is about giving consumers what they want, in-store and online.
CRM Featured News,
Posted 02 Oct 2013
Major enhancements include expanded support for mobile devices, tech workflow tools, and interactive dashboards.
CRM Featured News,
Posted 01 Oct 2013
The PCI-compliant solution supports two-way encrypted chat.
CRM Featured News,
Posted 01 Oct 2013
Newest version features a new user experience and advanced capabilities to support the integrated, connected contact center.
CRM Featured News,
Posted 01 Oct 2013
The industry is making up for lost time with a focus on new strategies.
Insight,
Posted 01 Oct 2013
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