Promote your satisfied customers to brand advocates.
Viewpoints,
Posted 07 Mar 2014
The partnership between Clarabridge and Expion provides real-time learning and action based on consumer conversations.
CRM Across the Wire,
Posted 06 Mar 2014
Altitude uCI 8 upgrades deliver business dashboards and customizable insights to improve operational performance.
CRM Across the Wire,
Posted 06 Mar 2014
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
CRM Across the Wire,
Posted 06 Mar 2014
Microsoft's Bill Patterson says CRM has to come together with so many other business applications.
CRM Featured News,
Posted 05 Mar 2014
In a Q&A, IDC analyst Melissa O'Brien talks about the adoption surge in the cloud contact center services market. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 03 Mar 2014
Magazine Features,
Posted 01 Mar 2014
This year's hottest customer service trends include social media, cloud technology, and mobile devices.
Front Office,
Posted 01 Mar 2014
Companies can increase revenue and improve agent efficiency.
Insight,
Posted 01 Mar 2014
Magazine Features,
Posted 01 Mar 2014
Meeting others' expectations starts with coming to terms with your own.
Pint of View,
Posted 01 Mar 2014
Expanding beyond the contact center is a challenge to overcome.
Scouting Report,
Posted 01 Mar 2014
Base your plan of action on this simple formula.
Customer Experience,
Posted 01 Mar 2014
Emerging technology trends hold great promise.
The Tipping Point,
Posted 01 Mar 2014
TeamSupport's enhanced features give support agents a deeper view of customers to identify trends and issues.
CRM Across the Wire,
Posted 27 Feb 2014
The latest version of Astute ePowerCenter is due for full release this spring.
CRM Across the Wire,
Posted 26 Feb 2014
From contact center solutions to social media to building communities, here are some actionable steps to take to instill confidence in your company. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 25 Feb 2014
Ifbyphone's Newest app captures the exact lead source of inbound calls and displays it to agents before they answer the call.
CRM Across the Wire,
Posted 25 Feb 2014
New name reflects stronger emphasis on employee training to improve interactions.
CRM Featured News,
Posted 21 Feb 2014
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