The always-connected customer prefers self-service smartphone applications.
Viewpoints,
Posted 29 Oct 2010
Knowledge-based technologies are now essential to the customer experience.
Viewpoints,
Posted 26 Oct 2010
We're facing a period of significant change — and measuring the impact of change is what CRM does best.
Viewpoints,
Posted 25 Oct 2010
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
Daily News,
Posted 22 Oct 2010
The provider of communications services looks to enhance its collections offering.
Daily News,
Posted 20 Oct 2010
Virtual agents are the newest channel for customer service.
Viewpoints,
Posted 19 Oct 2010
The Alcatel-Lucent Genesys Social Media Strategy provides enterprises with a more expansive way to monitor customer activity across social networks.
Daily News,
Posted 19 Oct 2010
Social Ad Summit '10: Is your marketing team really prepared to launch a social media campaign?
Daily News,
Posted 18 Oct 2010
Location-Based Marketing Summit '10 — Day Two: An executive reveals the cable sports network's current and future location-based strategies.
Daily News,
Posted 18 Oct 2010
Web 2.0 Expo '10 — Day 3: A marketing executive from Philips, the largest consumer group on LinkedIn, shares what it takes to run a healthy community.
Daily News,
Posted 18 Oct 2010
Definitely not all for one and one for all.
Viewpoints,
Posted 13 Oct 2010
DMA2010 — Day Two: Marketing success stories open the day, including an in-depth look at global cosmetics retailer Sephora.
Daily News,
Posted 13 Oct 2010
Universal profile management directs all relevant communications through the channels that customers prefer.
Viewpoints,
Posted 11 Oct 2010
Social CRM and next-generation customer service.
Viewpoints,
Posted 07 Oct 2010
The execution of live chat can make or break the conversion.
Viewpoints,
Posted 05 Oct 2010
How to tailor online customer experience to boost loyalty and drive revenue.
Viewpoints,
Posted 01 Oct 2010
Web 2.0 Expo '10 — Day 2: A keynote presenter reveals how data can help modern companies overcome their "used-car salesman" personas.
Daily News,
Posted 01 Oct 2010
Don't let chaos turn the dream of entrepreneurship into a nightmare.
Viewpoints,
Posted 29 Sep 2010
Today's customer leadership requires a new approach.
Viewpoints,
Posted 27 Sep 2010
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