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Articles: Customer Service/Call Centers
The Freshfone update enables helpdesk agents to provide phone support from home and on the go.
RTC Client is a customizable, WebRTC-based contact center client solution.
The latest version of Pega Customer Service empowers large service organizations to better engage customers, simplify the employee experience, and change as their business evolves.
WDS Virtual Agent learns from its human colleagues to deliver a better digital customer care experience.
Five things world-class companies are doing right.
Attrition is the bane of contact centers. If you want to hold on to your best agents, engage them the way you would your customers. (Featured on SmartCustomerService.com.)
The survey tool helps Zendesk users evaluate their customer relationships.
New Qualtrics Vocalize platform is a voice of customer solution that collects data from many sources.
Data analytics will aid businesses in identifying untapped potential of IVR and mobile customer care data.
Cold software combined with warm bodies equals happy customer care. (Featured on SmartCustomerService.com.)
The deal merges Jacada's Visual IVR with Kobil's authentication solution.
When customers help each other, companies and customers win.
New partnership expands omnichannel capabilities of 8x8's Virtual Contact Center with large-scale social media engagement.
New interactive features take SightCall customers beyond Amazon Mayday and Salesforce SOS for Apps.
The latest upgrades to Mitel's MiContact Center includes tighter integration with Microsoft Lync.
Customer Relationship Management tools can help you transform the way your company interacts with customers across a variety of channels.
Separately, Five9 releases a standalone TCPA solution to comply with FCC regulations. (Featured on SmartCustomerService.com.)
New standalone and Salesforce-integrated solutions allow agents to co-browse and screen share.
Zoho CRM Plus includes new Zoho SalesIQ, Zoho Social, and Zoho CRM for Google AdWords.
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