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Articles: Customer Service/Call Centers
The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.
The integrated solution promises NetSuite customers enhanced service through knowledge management and Web self-service.
The solution brings together CRM data with multiple means of customer contact.
New methods for predicting customers' behavior are changing how we listen to them.
To really know your customers, take a high-definition view.
GoldMine helps the pet transport company streamline its operations.
A twice-bankrupt fitness giant revamps its service efforts.
Offering great customer service means knowing how to respond.
"You cocreate your brand with your customers and the sooner you realize that, the stronger your brand will be."
Leveraging new consumer dynamics to drive growth.
There's a difference between doing what you can and doing what you can get away with.
Use your CRM technology to exceed expectations and build trust.
Genesys Connect for Salesforce Service Cloud is now available on Salesforce.com's AppExchange.
BT Contact upgrades help organizations address changing customer expectations driven by digital communication channels such as social media, Web chat, and video.
Parature now extends Microsoft Dynamics CRM with a customer portal, Web self-service, live chat, mobile, and social customer service.
The cloud-based offering addresses growing market demand and customer need for flexibility
The deal accelerates Genesys' workforce optimization solutions.
Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role.
The solution connects companies to Twitter to advance social media strategies beyond monitoring.
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