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Articles: Customer Service/Call Centers
Natural language processing solution added to its virtual agent portfolio.
The offering combines IVR and mobile for a unique, personalized customer experience.
Improving the contact process has the greatest impact on customer satisfaction, loyalty, and referrals. Access to intelligent data can help make a call center more efficient and increase customer and contact center representative satisfaction.
When developing a business case for investment strategies here are some customer service solutions to consider that can offer quantifiable business benefits and provide valuable customer insight.
Customers are increasingly choosing the Internet instead of making phone calls. Here's what enterprises can do to evolve their Web solutions to better serve customers and create integrated support experiences.
Customers take on a starring role in service interactions.
Focus on relevant experiences to extract maximum value from customers.
Cloud-based help desk solution brings actionable insight to customer support managers.
The new solution offers a mobile app for supervisors, expands cloud ecosystem, and enhances multichannel capabilities.
The Genesys Customer Engagement Platform is now available on-demand from the cloud.
Defining the experience is key to improvement.
Advances in technology will help contact centers shine.
Maximize contact center results with seven best practices.
The solutions will help organizations take a proactive approach to complying with industry regulations and analyzing customer complaints.
The pairing brings gamification to workforce optimization solutions.
Advanced solution lets marketers securely process phone orders.
This latest version brings the Syntellect and Envox products under the Enghouse name.
Avaya Outbound Contact Express provides a pre-integrated solution for proactive customer experience management.
The company will enhance its iService customer interaction suite with a live chat function.
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