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Articles: Customer Service/Call Centers
Native integration to Salesforce Service Cloud Lightning offers businesses more control and flexibility in orchestrating the customer journey across multiple communication channels. (Featured on SmartCustomerService.com.)
Smartcalls allows companies to design flexible outbound calling campaigns with no programming. (Featured on SmartCustomerService.com.)
CallMiner Eureka update combines real-time and after-call analytics at 10 times the previous capacity. (Featured on SmartCustomerService.com.)
NewVoiceMedia has unveiled a fully integrated omnichannel solution as part of its Spring '18 release. (Featured on SmartCustomerService.com.)
Executive Overview Dashboard is added to Marchex Speech Analytics to help companies identify, convert, and retain customers with AI and machine learning. (Featured on SmartCustomerService.com.)
Monet WFM for Salesforce.com links with Service Cloud or Sales Cloud to create a unified platform supporting multiple channels
Omnichannel speech analytics is now enabled on Voxbone's voice platform through APIs and a web portal. (Featured on SmartCustomerService.com.)
Essentials brings Sales Cloud and Service Cloud capabilities to small businesses.
The offering is a cloud-native platform for larger contact centers. (Featured on SmartCustomerService.com.)
Offered through Vonage's Nexmo Partner Program and the Vonage API Platform, the new offerings introduce a building-block' approach to implementing contact center technologies. (Featured on SmartCustomerService.com.)
The fully programmable cloud contact center platform aims to give companies complete control of their contract center experience. (Featured on SmartCustomerService.com.)
The cloud-based communications provider has launched a solution to eliminate the complexity involved with implementing traditional call centers. (Featured on SmartCustomerService.com.)
RingCentral's Collaborative Contact Center combines intelligent bots and team collaboration. (Featured on SmartCustomerService.com.)
Aspect AI Assistant Suite combines voice, digital channels, and artificial intelligence. (Featured on SmartCustomerService.com.)
New agent experience extends CxEngage's omnichannel functionality to leading CRM systems. (Featured on SmartCustomerService.com.)
Jive has integrated its phone and unified communications with Zoho CRM. (Featured on SmartCustomerService.com.)
Additional capabilities help companies make sense of omnichannel customer feedback. (Featured on SmartCustomerService.com.)
Bright Pattern's Spring 2018 release features active-active disaster containment, a streamlined agent desktop, and artificial intelligence. (Featured on SmartCustomerService.com.)
Research firm NelsonHall suggests that the rise in digital transformation will lead to more, not less, contact center outsourcing to offshore locations like India. (Featured on SmartCustomerService.com.)
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