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Articles: Customer Service/Call Centers
The veteran vendor is this year's comeback kid.
Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange.
Partners and customers are lined up to bring the supercomputer into the contact center.
The company improves feedback and customer service in mobile applications.
Call center technology makes reaching help one less hurdle for struggling parents.
The 'right technology' helps Kohl's carry out a deep reorganization of its customer care team.
Each of our three Elite winners—a retail giant, a charitable organization, and a government agency—combined solid strategies and clear goals to better serve their client base.
Service excellence is finally taking a starring role.
HP Qfiniti 10.3 extends connectivity to Genesys and Cisco telephony switches and maximizes value from customer interaction data.
The multichannel solution keeps customer interactions fluid and enables public negative conversations to go private. (Featured on SmartCustomerService.com.)
Partnerships enhance opportunities for customer callback solutions.
Mailflo is a Google Chrome add-on that allows team managers to create tasks based on customer email, assign them to team members, and have an ongoing overview of their progress.
The new dashboard includes real-time monitoring of response times and other performance indicators.
New offering can personalize every call based on caller behavior. (Featured on SpeechTechMag.com.)
It takes more than just flashy amenities to earn customers' praise. (Featured on SmartCustomerService.com.)
Being able to find the right agent at the right time means a better customer experience. (Featured on SmartCustomerService.com.)
The partnership brings consulting into the fold when companies want to maximize their workforce productivity.
Forge by Acision provides easy access to rich communication services via the forge APIs and SDK.
New platform enables customers to help each other with common support needs.
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