Logo
BodyBGTop
Articles: Customer Service/Call Centers
For better business results, give employees the support they need
The 11 worst customer service practices.
Jacada issued a patent for its Visual IVR technology covering its contextual method of intelligent transition from self-service to agent assisted service.
The solution helps utility companies manage their call center environments from one application.
Spam Detective keeps spam phone calls out of the call center.
The SupportCam app lets customers share real-time video and pictures with tech support agents.
In a multichannel-obsessed world, it's not all about the latest and greatest technology. Does your company need to go back to basics? (Featured on SmartCustomerService.com.)
New features let users better respond to customer text messages sent via business' main phone lines.
The solution aims to make employees more engaged and productive.
The latest edition of Maximizer CRM 2015 further enhances usability, flexibility, and security.
The latest edition of X2Engine open source CRM sales software, process management framework, and marketing automation platform offers new reporting, API, and user interface improvements.
While WFM sales are gaining, veteran vendors are slow to refresh their systems, leaving room for more nimble vendors to capture the market, says Donna Fluss. (Featured on SmartCustomerService.com.)
Zappix Visual IVR now includes a big data analytics suite, allowing companies to get a true picture of multichannel interactions.
Zopim Premium provides tools for managing growth in real-time communication and performance of customer service teams.
Mobile application developers can now add contact center request capability to their applications with the new plugin for Appery.io from Bright Pattern.
Calendar lets users create and see ticket due dates, customer and ticket reminders, project dates, support rotation schedules, and more.
Newest offerings include contact center solution for real-time engagement with patients and providers and mobile Physician Relationship Management app.
Outsourced contact centers implicated in cell phone scheme involving data for 280,000 customers.
HP Services for Microsoft Dynamics help automotive, government, and financial services firms deliver digital-first customer experiences.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217   Next >>
 

Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us