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Articles: Customer Service/Call Centers
Avtex joins the Genesys value-added reseller network for the Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
5 Reasons Why You Should Ditch It for the Cloud
More and more businesses across all industries and of all sizes are moving to the cloud for unified communications (UC).
When Optiv decided to move its phones and contact centers to the cloud, the challenge was clear. The company‘s 30+ U.S. offices had less than a month to complete the cutover. Today the whole company is unified on the 8x8 platform, simplifying system administration and expansion, and ensuring predictable communication costs.
How do you transform a contact center operation, ramping up from 25 agents to 120, in a short amount of time? • A Q&A with Jonathan Nall, director of guest services at Wind Creek Hospitality
The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem. (Featured on SmartCustomerService.com.)
Olark and Front users can now attach customer conversations to customer records. (Featured on SmartCustomerService.com.)
Noble has enhanced its web-based contact center manager toolset with greater mobile flexibility and increased reporting. (Featured on SmartCustomerService.com.)
Salesforce.com today launched LiveMessage as a new addition to its Service Cloud, allowing companies to engage with customers using messaging platforms like SMS, text, and Facebook Messenger. (Featured on SmartCustomerService.com.)
A cloud-based deployment model extends callback technology across voice, digital, and mobile channels. (Featured on SmartCustomerService.com.)
The data leakage prevention solution protects information managed in the contact center. (Featured on SmartCustomerService.com.)
Partnership blends Five9's cloud contact center platform with Zendesk Support. (Featured on SmartCustomerService.com.)
Anywhere365 and AudioCodes have teamed up to offer full contact center capabilities on CloudBond 365.
Invoca adds Watson's voice analytics to its Voice Marketing Cloud.
To support customers' desire to take to social media when they need help, Verint Systems has enahnced its Social Engagement solution.
IP Office Contact Center 10 is a contact center platform specifically geared toward midsized businesses.
The master agency will offer its clients Interactive Intelligence's PureCloud Engage.
Jive Contact Center is a cloud-based application designed to increase efficiencies for incoming calls.
Interactions has extended its Intelligent Virtual Assistant with a voice biometrics offering based on its Curo Speech and Language Platform. (Featured on SpeechTechMag.com.)
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