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Articles: Customer Service/Call Centers
8X8 ContactNow enhances customer experiences for informal and non-traditional contact centers. (Featured on SmartCustomerService.com.)
The integration brings unified communications applications directly into Microsoft's latest CRM platform. (Featured on SmartCustomerService.com.)
inContact has introduced the Spring 2017 release of its Customer Interaction Cloud, which features comprehensive omnichannel journey management, analytics-based routing, and cloud storage of customer interaction data. (Featured on SmartCustomerService.com.)
The Zappix healthcare Visual IVR combines visual and voice service via smartphone. (Featured on SmartCustomerService.com.)
Verint connects to Tango Networks' mobile solution to extend its Customer Engagement Optimization solutions to mobile environments.
Next Best Engagement analyzes each customer journey and helps predict and suggest additional relevant services in real time.
Bright Pattern has integrated its cloud contact center software with Oracle RightNow CRM. (Featured on SmartCustomerService.com.)
As customer interactions move online, agents might need to brush up on their misplaced modifiers
The Marketplace aims to help businesses customize their help desks with apps they can find "under one roof."
Avaya Enterprise Cloud for BPO, developed with Spoken Communications, addresses the digital transformation needs of contact center outsourcers. (Featured on SmartCustomerService.com.)
Accenture Strategy finds that organizations are investing billions on retention methods that are no longer very effective.
SeeSupport enables support agents to tap into customers' smartphones to troubleshoot problems and work with customers toward a fix. (Featured on SmartCustomerService.com.)
Salesforce.com today launched Service Cloud Einstein, an intelligent customer service platform connected to CRM data across sales, commerce, marketing, and more. (Featured on SmartCustomerService.com.)
CallVU's customers can now benefit from omnichannel customer journeys that integrate digital and voice interactions to a branch-like experiences.
Aspect Software has launched its new cloud-based customer engagement center, Via, available immediately in the United States, Australia, and New Zealand. (Featured on SmartCustomerService.com.)
The sector has slowed of late, but innovation shows a way forward
A smart approach can turn the tide of consumer sentiment
Pronexus' VB Voice 10.1 will allow users to access both voice recognition and visual customer service through smartphone or HTML 5-enabled browser. (Featured on SmartCustomerService.com.)
Servion has updated its contact center-as-a-service platform with advanced reporting and predictive analytics. (Featured on SmartCustomerService.com.)
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