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Articles: Customer Service/Call Centers
Intradiem 9.0 simplifies task management for contact center agent idle time.
The latest version is specifically designed for customer support teams of 100 or more representatives.
The product is an integrated cross-channel customer service tool for contact centers.
Business-class VoIP, video, contact center, and unified communications services are now available to Canadian businesses and branch offices of U.S. companies.
[24]7 Assist blends chat with big data and predictive capabilities.
New features drive operator efficiency and productivity and enhance customer experience.
Five organizations earn top honors for customer experience transformation efforts and results.
Analytics designed to help companies get more proactive with agent performance.
Enhancements further simplify reliability, scalability and support.
The name changes reflects customer demand for multichannel solutions.
New research from Forrester shows customer service hasn't improved all that much in the past year.
Leaders weigh in on the economy, government.
Leverage e-commerce data to boost online sales.
3CLogic's inbound, outbound, and blended cloud-based contact center software gives LeadMaster CRM clients comprehensive computer telephony capabilities for the LeadMaster system.
Joint integration brings powerful communications and customer service capabilities across the enterprise.
Technology aimed at reducing fraud in the contact center.
Comm100 upgrades its Live Chat solution with seamless Salesforce.com integration and a streamlined operator console.
The deal leads to a cloud-based offering purpose built for the contact center with social engagements supported by Aspect's unified platform for interaction management and workforce optimization.
DMG report outlines steps companies need to take to address issues on social media.
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