The acquisition of Exony adds to eGain's contact center management and voice analytics. (Featured on SpeechTechMag.com.)
CRM Across the Wire,
Posted 30 Jul 2014
ClairVista launched LE Mobility as part of its Live Expert video chat customer service system.
CRM Across the Wire,
Posted 30 Jul 2014
The partnership brings CRM integration to phone answering and routing systems.
CRM Across the Wire,
Posted 30 Jul 2014
These influencers make up 10 percent of buyers but account for up to 70 percent of brand sales.
Viewpoints,
Posted 25 Jul 2014
What you don't know about your customers might surprise you.
Viewpoints,
Posted 25 Jul 2014
New solution upgrades include real-time alerts for contact center script deviations.
CRM Across the Wire,
Posted 24 Jul 2014
Virtual Office integration combines cloud telephony and unified communications with customer service functionality.
CRM Across the Wire,
Posted 24 Jul 2014
Confirmit Genius mines for customer and market insights across vast volumes of text and social media data.
CRM Across the Wire,
Posted 23 Jul 2014
Users can now integrate Pipeliner CRM with marketing automation, support and accountancy software.
CRM Across the Wire,
Posted 22 Jul 2014
Combining the two can unlock both solutions' full potential.
Viewpoints,
Posted 18 Jul 2014
Medallia's new cloud-based customer experience management app is now available of the Salesforce1 AppExchange.
CRM Across the Wire,
Posted 17 Jul 2014
USA Mobility Wireless and Amcom Software come together under a single corporate identity.
CRM Across the Wire,
Posted 11 Jul 2014
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
CRM Featured Articles,
Posted 11 Jul 2014
A good first impression can mean the difference between success and failure.
Viewpoints,
Posted 11 Jul 2014
In an increasingly transparent economy, value is key.
Viewpoints,
Posted 11 Jul 2014
Firstsource Solutions' new First WF offering is geared toward contact center resource management.
CRM Across the Wire,
Posted 09 Jul 2014
New multichannel capabilities added to Vocalcom's Effortless Contact Center solution.
CRM Across the Wire,
Posted 07 Jul 2014
Create a culture of sharing and communicating.
Viewpoints,
Posted 02 Jul 2014
While the benefits of the cloud are obvious, figuring out the logistics is less clear.
Viewpoints,
Posted 02 Jul 2014
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