This latest version brings the Syntellect and Envox products under the Enghouse name.
CRM Featured News,
Posted 05 Jun 2013
Avaya Outbound Contact Express provides a pre-integrated solution for proactive customer experience management.
CRM Featured News,
Posted 03 Jun 2013
The company will enhance its iService customer interaction suite with a live chat function.
CRM Featured News,
Posted 03 Jun 2013
Engage employees, partners, and customers to gain a competitive edge.
Customer Experience,
Posted 01 Jun 2013
Surveying tool yields positive results for Austrian carrier.
REAL ROI,
Posted 01 Jun 2013
Confirmit CustomerSat 12.2 lets users drive strategic action based on improved capture, enrichment and analysis of the customer voice.
CRM Featured News,
Posted 31 May 2013
The Dialog Suite lets companies improve interactions with customers.
CRM Featured News,
Posted 31 May 2013
Three steps to modernizing your process and preventing lost profits.
Viewpoints,
Posted 31 May 2013
New offerings let businesses incorporate collaboration and gamification into their operations.
CRM Featured News,
Posted 29 May 2013
Enhancements include the Real Time Management Dashboard and Conversations Workflow.
CRM Featured News,
Posted 29 May 2013
The companies launch a new visual IVR solution for cloud contact centers.
CRM Featured News,
Posted 29 May 2013
Introduces Oracle RightNow Mobile Agent Application
CRM Featured News,
Posted 28 May 2013
Redesigned windows and user interfaces cap the company's move to mobile.
CRM Featured News,
Posted 28 May 2013
SoCoCare brings all-in-one social engagement platform for customer care to Telligent's community software.
CRM Featured News,
Posted 24 May 2013
The company supplements its help desk offering with online chat functionality.
CRM Featured News,
Posted 23 May 2013
The system is a monitoring and self-correcting mechanism to anticipate possible disruption and initiate fail-over with call survival for Asterisk based Contact Centers using Q-Suite ACD.
CRM Featured News,
Posted 23 May 2013
IBM Smarter Commerce speakers tout the importance of the customer.
CRM Featured News,
Posted 22 May 2013
New offerings look to help operations and customer service executives maximize revenue, customer loyalty, and cost containment.
CRM Featured News,
Posted 22 May 2013
Solution includes natural language, voice payments and speech analytics.
CRM Featured News,
Posted 22 May 2013
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