The new iPhone ServiceDesk Plus MSP app features Nuance voice technologies.
CRM Featured News,
Posted 05 Apr 2013
Look at collection interactions as an opportunity.
Viewpoints,
Posted 05 Apr 2013
The deal furthers TeleSpeak's growth trajectory.
CRM Featured News,
Posted 03 Apr 2013
Moxie integrates with Lync to deliver unified customer communications for contact centers.
CRM Featured News,
Posted 02 Apr 2013
Solutions will support connected consumers on virtually any mobile device.
CRM Featured News,
Posted 01 Apr 2013
Auto sellers respond to customers with online options.
Insight,
Posted 01 Apr 2013
Get Satisfaction helps online video broadcast platform provider Ustream benefit from a support community.
REAL ROI,
Posted 01 Apr 2013
Despite the highly connected world we live in, some well-known companies are bucking the trend and becoming decidedly more disconnected from their customers.
Front Office,
Posted 01 Apr 2013
Why several Silicon Valley-area firms have done just that and are sticking with their decisions.
Magazine Features,
Posted 01 Apr 2013
To meet expectations, try being FAIR.
Small Biz Buzz,
Posted 01 Apr 2013
Warm personalized service can clash with professional detachment.
Pint of View,
Posted 01 Apr 2013
Meeting your customer's expectations means more than providing service. Here are some suggestions to foster better communication.
Viewpoints,
Posted 31 Mar 2013
Letting customers share ownership of their experience should be a priority.
Viewpoints,
Posted 29 Mar 2013
Author and strategist shares tips for gaining trust.
CRM Featured News,
Posted 28 Mar 2013
The contact center solution for Asterisk includes significant enhancement to the Visual IVR Dialplan Builder.
CRM Featured News,
Posted 25 Mar 2013
To meet the demand for fast and efficient service over multiple channels, brands need to invest in new applications. Here's why you should consider cloud-based solutions.
Viewpoints,
Posted 23 Mar 2013
Companies are investing a lot of money and energy into performance management solutions, but they may be forgetting about one of their most valuable assets: employees on the front line.
CRM Featured News,
Posted 23 Mar 2013
Virtual assistants may differ in their capabilities, but their intent is to help manage data and applications on personal devices. They need to be multichannel and project business rules consistently across those channels.
Viewpoints,
Posted 23 Mar 2013
New Touchpoint Toolkit extends large-scale interaction and analytics throughout the customer lifecycle.
CRM Featured News,
Posted 22 Mar 2013
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