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Articles: Customer Service/Call Centers
A three-step plan to cultivating consumer loyalty.
Offering combines technologies from Verint, Cisco, and Voxeo.
Advanced and multilayered business continuity and disaster recovery methods enable contact centers to plan, respond to, and recover from natural and man-made disasters.
The solution combines text and speech analytics data to provide deeper interaction insights.
Customers prefer different types and levels of technology involvement depending on the nature of interactions and their seriousness.
Robust case management and accountability features are part of the upgrade.
Partnership provides availability of Jacada products to complement Cognizant's service offerings
Give your contact center the tools to increase brand loyalty and revenue too.
Partnership provides solutions designed to help enhance employee engagement and performance management.
The new CRM release includes softphone functionality and mobile phone texting capabilities.
iService Chat will be part of the company's overall iService customer interaction solution.
IVR and email top the list, but online customer support gains ground.
Expressing genuine interest in customers is key to extraordinary service.
Build a system that works for your company.
Automatic dialer brings substantial cost cuts for the member-based buying center.
Mitel deployment helps connect staff with zoo patrons—and each other.
Take a holistic approach to building customer relationships.
Whatever your profession, hearing what your customers say is crucial.
Architect your business with a focus on the future.
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