Addition of EchoSign Global Electronic Signature Service from Adobe helps businesses automate entire signature process.
Daily News,
Posted 27 Mar 2012
Companies will be able to identify customer locations.
Daily News,
Posted 27 Mar 2012
The customer interaction ecosystem delivers features that improve business performance.
Daily News,
Posted 27 Mar 2012
Completion of testing provides set-up and support assurances for customers integrating with Microsoft Lync Server 2010
Daily News,
Posted 27 Mar 2012
The solution can identify and predict customer, service, and operational trends in voice over IP (VoIP) networks, contact centers, and unified communications infrastructures.
Daily News,
Posted 27 Mar 2012
IVR and messaging solution offered as Saas or on-premises solution.
Daily News,
Posted 23 Mar 2012
Spaces by Moxie brings internal collaboration and external communication channels into a single suite.
Daily News,
Posted 22 Mar 2012
A new Web site lets customers share their gripes about companies that refuse to answer consumer complaints.
Daily News,
Posted 21 Mar 2012
Freshdesk has upgraded its online help desk app with new email and reporting features.
Daily News,
Posted 21 Mar 2012
Special purpose micro-agents allow companies to experience the immediate value of virtual agents.
Daily News,
Posted 20 Mar 2012
The combination is expected to help enterprises increase employee productivity and mitigate regulatory risk.
Daily News,
Posted 20 Mar 2012
The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results.
Daily News,
Posted 20 Mar 2012
New analytics feature gives companies direct visibility into how customers use self-service content
Daily News,
Posted 15 Mar 2012
The mobile phone service provider is the first to deploy Genesys Social Engagement to automate and integrate social media interactions through its customer service operations.
Daily News,
Posted 13 Mar 2012
Posts are integrated directly with TeamSupport tickets so support staff can keep up with discussion threads and customer communications.
Daily News,
Posted 13 Mar 2012
The call center consolidation project will affect more than 3,000 employees.
Daily News,
Posted 12 Mar 2012
The solution combines service desk management with document management, calendaring, and communications.
Daily News,
Posted 09 Mar 2012
The program provides efficient, affordable, and customized domestic outsourcing alternatives while giving jobs to returning American veterans.
Daily News,
Posted 09 Mar 2012
What smart devices mean for the call center industry.
Viewpoints,
Posted 09 Mar 2012
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