Mapping out the ultimate next-generation product.
Scouting Report,
Posted 01 Sep 2014
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
Magazine Features,
Posted 01 Sep 2014
TrueView adjusts the agent's view of the customer's screen during co-browsing sessions.
CRM Across the Wire,
Posted 29 Aug 2014
Whispir lets organizations communicate with customers and employees via text message, voice, Web, email, mobile, or social media.
CRM Across the Wire,
Posted 28 Aug 2014
The right technology can help customers, increase sales, and boost your brand.
Viewpoints,
Posted 28 Aug 2014
Tips for giving customers exactly what they pay for.
Viewpoints,
Posted 28 Aug 2014
Together, the companies will sell a combined portfolio of unified communications-as-a-service, contact center-as-a-service, and infrastructure modernization services. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 26 Aug 2014
Aspect Unified IP 7.3 offers greater cloud-optimized deployment options, new proactive outreach compliance capabilities, and tighter integration with Aspect's social media interaction solution. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 26 Aug 2014
New partnership lets firms sync contact center solutions with operations and order management.
CRM Across the Wire,
Posted 26 Aug 2014
Focus on real-time visibility, not past performance, for sales success.
Viewpoints,
Posted 22 Aug 2014
Eliminate fragmented customer data for a superior in-store experience.
Viewpoints,
Posted 22 Aug 2014
Brands need to revise their digital, mobile, and call center strategies.
CRM Featured Articles,
Posted 19 Aug 2014
Keyword spotting allows businesses to instantly act on and report on inbound phone calls without listening to a single recording. (Featured on SpeechTechMag.com.)
CRM Across the Wire,
Posted 19 Aug 2014
Want to really please your customers? Step away from technology for a minute and go old school. (Featured on SmartCustomerService.com
CRM Featured Articles,
Posted 19 Aug 2014
[24]7 Speech blends predictive, omnichannel, and natural language technologies in one self-service solution. (Featured on SpeechTechMag.com.)
CRM Across the Wire,
Posted 18 Aug 2014
Even if you don't have a social media presence, your customers do. Meet them at least halfway. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 14 Aug 2014
Avaya's unified communications and contact center solutions are now available in the cloud through BT Wholesale. (Featured on SpeechTechMag.com.)
CRM Across the Wire,
Posted 13 Aug 2014
Live Guide's expanded administrative options and customer data views target the needs of high-volume customer service teams
CRM Across the Wire,
Posted 11 Aug 2014
Without influence, great strategies and technologies can fall flat.
CRM Featured Articles,
Posted 08 Aug 2014
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