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Articles: Customer Service/Call Centers
CaaS Small Center is geared for contact centers with fewer than 50 agents.
The comprehensive suite of CRM solutions is designed for sharing information across platforms and departments.
The company partners with SoCoCare to deliver proactive social media solution for contact centers.
AnswerClick brings in natural language processing to the call center market.
Use these indices to manage customer engagement and predict your renewal business.
Companies know that customer experiences are important, yet some struggle to offer experiences that satisfy customers at a cost that makes sense to them.
Continued WFM enhancements tackle ease of use and accessibility for contact centers.
Session Border Controller for Enterprise secures communications for remote, mobile, and home-based workers in a BYOD world.
The offering will enable organizations to manage compliance across the enterprise, prepare for audits, and meet regulatory requirements.
The new offering provides advanced routing of customer communications for cross-organizational response.
Joint solutions combine NICE WFO technology with Silver Lining's performance management and agent coaching tools.
New solutions provide integrated Web, social media, text, and email customer interaction options.
The patented technology is currently featured in VHT's Conversation Bridge product.
Enhancements enable businesses to create more personalized customer experiences.
Delivering a seamless buyer experience is more important than ever.
New features are designed to increase community engagement and improve message relevancy with customers and employees.
Welcome to the relationship era.
Retailers need to crush silos now more than ever.
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