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Articles: Customer Service/Call Centers
Why several Silicon Valley-area firms have done just that and are sticking with their decisions.
To meet expectations, try being FAIR.
Warm personalized service can clash with professional detachment.
Meeting your customer's expectations means more than providing service. Here are some suggestions to foster better communication.
Letting customers share ownership of their experience should be a priority.
Author and strategist shares tips for gaining trust.
The contact center solution for Asterisk includes significant enhancement to the Visual IVR Dialplan Builder.
To meet the demand for fast and efficient service over multiple channels, brands need to invest in new applications. Here's why you should consider cloud-based solutions.
Companies are investing a lot of money and energy into performance management solutions, but they may be forgetting about one of their most valuable assets: employees on the front line.
Virtual assistants may differ in their capabilities, but their intent is to help manage data and applications on personal devices. They need to be multichannel and project business rules consistently across those channels.
New Touchpoint Toolkit extends large-scale interaction and analytics throughout the customer lifecycle.
The update means no interruption to customers' live chats during Comm100's service upgrades.
Why current acquisition, loyalty, and retention strategies are not working.
New features include widget-based dashboard, enhanced user interfaces, and expanded Cisco integration.
Support portal design tools allow companies to give customers a unique support experience with its Support Theme Gallery.
The company's stated goal is to support business users wherever they are and on whatever devices they're using.
OpenTouch Customer Service is geared toward businesses of all sizes to help manage multichannel interactions.
Company highlights innovations to help businesses unite their organizations, connect with their customers and get the most value from their information technology investments.
CaaS Small Center is geared for contact centers with fewer than 50 agents.
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