Logo
BodyBGTop
Articles: Customer Service/Call Centers
The software lets users act on helpdesk tickets right from their iOS devices.
Launches Privacy Suite for customers, service providers.
New product takes advantage of graphical interfaces on mobile and Web platforms.
Faced with outdated technology, many contact centers are looking to update their systems. Here are some factors to take into consideration before you make your next upgrade.
Companies would do well not to ignore their employees. By establishing a voice of the employee program, the enterprise can uncover valuable insight into customer behavior.
Businesses are lowering costs and accelerating customer service levels with innovative solutions.
VoiceTrends reveals the most useful data for improvement of customer satisfaction and automation rates.
New offering combines text discovery and sentiment analysis with the power of predictive analytics
AT&T's speech recognition and natural language understanding apps will enhance Interactions' customer care solutions.
The deal enables companies to manage interactions across social media and integrate those records into their CRM system.
The deal adds 15 Asian languages to Convergys' offerings.
The new iPhone ServiceDesk Plus MSP app features Nuance voice technologies.
Look at collection interactions as an opportunity.
The deal furthers TeleSpeak's growth trajectory.
Moxie integrates with Lync to deliver unified customer communications for contact centers.
Solutions will support connected consumers on virtually any mobile device.
Auto sellers respond to customers with online options.
Get Satisfaction helps online video broadcast platform provider Ustream benefit from a support community.
Despite the highly connected world we live in, some well-known companies are bucking the trend and becoming decidedly more disconnected from their customers.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206   Next >>
 
Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us