Logo
BodyBGTop
Articles: Customer Service/Call Centers
LiveOps fielded live calls during the Labor Day telethon and during re-broadcasts.
Unusual queries serve up a goldmine of insight.
Ifbyphone IVR simplifies building dialogues and menu trees with a Web interface.
ContactWorld Perform allows agents and managers to log in from anywhere.
Omnichannel retailing is about giving consumers what they want, in-store and online.
Major enhancements include expanded support for mobile devices, tech workflow tools, and interactive dashboards.
The PCI-compliant solution supports two-way encrypted chat.
Newest version features a new user experience and advanced capabilities to support the integrated, connected contact center.
The industry is making up for lost time with a focus on new strategies.
Organizations should take a serious look at how they are managing their data.
Advances in speech security have made it more feasible and reliable as a call center tool.
3C Logic helps a credit counseling service 'keep up with customers.'
Companies are tying KM systems into CRM solutions to maximize understanding and use of internal resources, but the process can be onerous.
It's not just about the coffee.
Focusing on employee engagement and culture will go a long way.
How American Girl dolls became much more than child's play.
Frustrated with trying to understand a customer rep in a foreign country? Overloaded with seasonal demand? Companies like XACT Telesolutions are helping to solve these problems and others.
Oracle Cloud customers can now discover the companies' applications.
Accuracy, authenticity, and genuineness are key.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217   Next >>
 

Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us