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Articles: Customer Service/Call Centers
The new era of CX must bring sales, marketing, and service closer together.
Live chat functionality is key to personalizing U.K. resort's service.
In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.
Why meeting your customers where they prefer is key to your business survival.
Air travel gets a new wrinkle—annoyance insurance.
Why companies must assess the effectiveness of tying agent compensation to contact center metrics.
Avoka Transact 4.1 enhances digital sales and service experiences for financial services and government.
8x8's newest release offers more omnichannel capabilities for scripting and executing customer interactions.
Partnership offers cloud-based solution to address both PBX and contact center needs from a single source.
Version 5.3 of Enghouse's IP call and computer recording, monitoring, and evaluation software features advanced integration, PBX support, and flexibility.
To give today's customers what they want, help them help themselves.
Jacada extends Cisco Unified Customer Voice Portal to the smartphone with a visual interface.
The SaaS application helps contact centers of any size access workforce optimization capabilities.
CloudCall Campaigns includes dialer and call distributor.
The MyTime cloud-based solution allows customers to get help within the app.
The joint Verint-Kana cloud-based solution enhances customer engagement insight.
New products combine customer engagement and omnichannel commerce capabilities with the SAP HANA platform.
Jacada Visual IVR for Avaya enhances the traditional voice IVR experience by bringing a touch interface for smartphones.
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