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Articles: Customer Service/Call Centers
Campaign analytics solution provides real-time, actionable business intelligence to improve response rates, reduce communications costs, and increase ROI.
The contact center solution incorporates text analytics.
Proactivity pays, and apologies matter.
The new app integrates workflow capabilities into Salesforce.com's CRM system.
Version 3.0 includes new marketing automation workflow designer, sales quotations, and invoicing.
To be successful, identify goals and stakeholders, and execute on strategy.
The deal integrates Calabrio's workforce optimization into collab9's hosted voice, video, Web conferencing, messaging, mobility, and customer care applications on one platform.
Unique capabilities enable companies to create solutions for both inbound and outbound interactions.
"Open marriages" are common in corporate culture.
Professional shoppers should be used in conjunction with call monitoring, speech analytics, surveying, and voice-of-the-customer feedback management.
Canada's largest city improves customer service with Toronto 311.
Implement an initiative that pays off.
Best practices for staying on top of the new service landscape.
Operations at risk must take a proactive approach.
Build exceptional experiences through emotional connections.
The solution lets consumers report outages, pay bills, and more.
Offering analyzes and acts on caller behavior during IVR interactions.
New features in Version 7.1 include enhanced CRM integration, tighter security, new administrator controls, and a new agent interface.
The update features custom variables for more personalized chat interactions and new implementation codes.
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