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Articles: Customer Service/Call Centers
SoCoCare brings all-in-one social engagement platform for customer care to Telligent's community software.
The company supplements its help desk offering with online chat functionality.
The system is a monitoring and self-correcting mechanism to anticipate possible disruption and initiate fail-over with call survival for Asterisk based Contact Centers using Q-Suite ACD.
IBM Smarter Commerce speakers tout the importance of the customer.
New offerings look to help operations and customer service executives maximize revenue, customer loyalty, and cost containment.
Solution includes natural language, voice payments and speech analytics.
Debuts IBM Watson Engagement Advisor for omnichannel support.
Genesys further extends its cloud-based contact center solutions portfolio with proactive collections and payments, mobile marketing, and customer service applications.
Sophisticated interface increases predictive dialer choices for Horizon CATI users.
How to know the difference and use it effectively.
Interactions panelists say customers should be the center of all that happens in the contact center.
Customer and case data can now flow seamlessly between the two applications.
Insight uses big data and analytics to uncover business intelligence.
The solution brings visitor feedback to life with video replays of real mobile sessions.
The pairing brings expanded product and service capabilities to clients.
Integrates voice, chat, email, fax, and customer systems into a single unified agent desktop.
Through the new OEM agreement, the two companies will increase ease of use and interactions for people on the go using SAP CRM.
Improve customer loyalty with the right mix.
Enterprise-ready features include expanded computer recording capabilities, unified user interface, and broader language support.
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