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Articles: Customer Service/Call Centers
Defining the experience is key to improvement.
Advances in technology will help contact centers shine.
Maximize contact center results with seven best practices.
The solutions will help organizations take a proactive approach to complying with industry regulations and analyzing customer complaints.
The pairing brings gamification to workforce optimization solutions.
Advanced solution lets marketers securely process phone orders.
This latest version brings the Syntellect and Envox products under the Enghouse name.
Avaya Outbound Contact Express provides a pre-integrated solution for proactive customer experience management.
The company will enhance its iService customer interaction suite with a live chat function.
Engage employees, partners, and customers to gain a competitive edge.
Surveying tool yields positive results for Austrian carrier.
Confirmit CustomerSat 12.2 lets users drive strategic action based on improved capture, enrichment and analysis of the customer voice.
The Dialog Suite lets companies improve interactions with customers.
Three steps to modernizing your process and preventing lost profits.
New offerings let businesses incorporate collaboration and gamification into their operations.
Enhancements include the Real Time Management Dashboard and Conversations Workflow.
The companies launch a new visual IVR solution for cloud contact centers.
Introduces Oracle RightNow Mobile Agent Application
Redesigned windows and user interfaces cap the company's move to mobile.
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