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Articles: Customer Service/Call Centers
Trends and predictions for 2014.
The new OpenScape system features new analytics, tighter social media integration, and mobility offerings.
Leadership can apply game achievements to the contact center to motivate agents.
The deal brings together two powerful contact center services outsourcing firms with global operations.
Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
The deal expands Verint's cross-selling opportunities within the customer service market.
Focus on the right channels to grow revenue and satisfy customers.
Shep Hyken outlines Ace Hardware's secrets to going beyond 'satisfactory.'
Ovum research finds very few customer-adaptive enterprises exist today.
Lessons learned from Superstorm Sandy.
The home fitness brand increases call center efficiency with CallMiner Eureka.
Companies that don't keep up with the latest regulations will pay the price.
Content and context play essential supporting roles.
Online merchants must balance protecting customers with giving them what they want.
The new app lets agents deal with customer inquiries from anywhere.
Simple steps to use postholiday returns as a customer service opportunity.
Latest release provides real-time recommendations to drive intelligent automation across channels and devices.
The iPhone chat app is redesigned in the iOS 7 style with added usability and functionalities.
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