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Articles: Customer Service/Call Centers
The Altitude Xperience is a complete cloud-based contact center solution. (Featured on SmartCustomerService.com.)
Companies focused on customer experience grew approximately 77% over the previous seven years compared to 55% for those companies who didn't.
In essence, Smart Customer Service means taking everything you know about a specific customer — previous contacts, order history, problems, preferred channel of contact — to provide proactive and personalized service to your customer.
Avaya Oceana is powered by the Oceanalytics customer journey insights tool. (Featured on SmartCustomerService.com.)
Delivering an exceptional customer experience in a multi-channel world takes thoughtful planning, a good understanding of your customers and a commitment to continually assess your performance.
SAP offers a blue print for smart and profitable customer service.
After the acquisition, Alorica will employ more than 91,000 people in 154 locations spanning 16 countries across five continents. (Featured on SmartCustomerService.com.)
Completion facilitates growth, product innovation, and ongoing pivot toward becoming a provider of cloud-based contact center, self-service, and workforce optimization solutions. (Featured on SpeechTechMag.com.)
5 key benefits of a multichannel CRM engagement platform.
Only 3 percent of all companies can start a customer interaction on one channel and seamlessly move to another channel, while still maintaining all the context of the previous interactions. (Featured on SmartCustomerService.com.)
LogMeIn expands omnichannel customer engagement with BoldChat 10.0. (Featured on SmartCustomerService.com.)
Integration of Visual IVR with Salesforce.com's customer service platform offers users more information access. (Featured on SmartCustomerService.com.)
The partnership between Eptica and SpiceCSM enables companies to deploy end-to-end customer engagement hubs.
Aspect Mila is a chatbot to help users access the Aspect EQ Workforce Optimization suite. (Featured on SmartCustomerService.com.)
With Zendesk SMS, companies can send and receive text messages through Zendesk. (Featured on SmartCustomerService.com.)
Companies can now serve customers through the WeChat global messaging service.
New features are added SutiDesk, SutiSoft's online helpdesk software.
Call DNA Premium uses speech analytics to fully analyze the customer experience of phone calls. (Featured on SpeechTechMag.com.)
Numonix Recite Mobile Call Recording automatically records all incoming and outgoing mobile calls. (Featured on SpeechTechMag.com.)
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