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Articles: Customer Service/Call Centers
Amazon's AI connects with contact centers
Our 15th annual recognition of innovation and success in customer service
Our 15th annual recognition of innovation and success in customer service
Our 15th annual recognition of innovation and success in customer service
A truly multitenant architecture—supporting cloud, on-premises, and hybrid solutions—is becoming a necessity.
The new capabilities, including IVAs and chabots, are the first AI rollouts since the company acquired AI technology provider Next IT last year. (Featured on SmartCustomerService.com.)
Progress NativeChat offers native support for 72 languages and can integrate with web, mobile, and social channels. (Featured on SmartCustomerService.com.)
Native integration to Salesforce Service Cloud Lightning offers businesses more control and flexibility in orchestrating the customer journey across multiple communication channels. (Featured on SmartCustomerService.com.)
Smartcalls allows companies to design flexible outbound calling campaigns with no programming. (Featured on SmartCustomerService.com.)
CallMiner Eureka update combines real-time and after-call analytics at 10 times the previous capacity. (Featured on SmartCustomerService.com.)
NewVoiceMedia has unveiled a fully integrated omnichannel solution as part of its Spring '18 release. (Featured on SmartCustomerService.com.)
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