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Articles: Customer Service/Call Centers
Integration of Visual IVR with Salesforce.com's customer service platform offers users more information access. (Featured on SmartCustomerService.com.)
The partnership between Eptica and SpiceCSM enables companies to deploy end-to-end customer engagement hubs.
Aspect Mila is a chatbot to help users access the Aspect EQ Workforce Optimization suite. (Featured on SmartCustomerService.com.)
With Zendesk SMS, companies can send and receive text messages through Zendesk. (Featured on SmartCustomerService.com.)
Companies can now serve customers through the WeChat global messaging service.
New features are added SutiDesk, SutiSoft's online helpdesk software.
Call DNA Premium uses speech analytics to fully analyze the customer experience of phone calls. (Featured on SpeechTechMag.com.)
Numonix Recite Mobile Call Recording automatically records all incoming and outgoing mobile calls. (Featured on SpeechTechMag.com.)
The deal to acquire DigitalMailer adds to Doxim's financial services client roster.
The ViA Fraud Control Module enables companies to create unique rules within the IVR to systematically root out potential fraud. (Featured on SmartCustomerService.com.)
The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers. (Featured on SmartCustomerService.com.)
Interactions and Arise Virtual Solutions have partnered to expand the delivery of conversational virtual assistant solutions for customer care. (Featured on SmartCustomerService.com.)
Zipwire enhancements include omnichannel reporting and integrations with ZenDesk and Oracle RightNow. (Featured on SmartCustomerService.com.)
The latest version of Noble's Harmony contact center software offers inbound service management tools. (Featured on SmartCustomerService.com.)
Yandex.Telephony is based on the MightyCall platform to provide cloud telephony services for small businesses. (Featured on SmartCustomerService.com.)
A new deal with Strategic Products and Services will extend Calabrio's contact center offerings to new markets. (Featured on SmartCustomerService.com.)
Companies can use Office 365 Groups with Zendesk to engage teams to help resolve customer issues.
The Virtual Observer workforce optimization solution is now integrated with Zendesk's ticketing, voice, social media, and chat features. (Featured on SmartCustomerService.com.)
Desk 360 offers SMBs a collection of tools for greater customer insights and context. (Featured on SmartCustomerService.com.)
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