The Echopass deal strengthen's Genesys' cloud contact center offerings.
CRM Featured News,
Posted 08 Oct 2013
BT research confirms that customers will churn after just one bad interaction.
CRM Featured News,
Posted 07 Oct 2013
My:Time Mobile lets customers start a service interaction, stop, and resume later at their convenience.
CRM Featured News,
Posted 07 Oct 2013
LiveOps fielded live calls during the Labor Day telethon and during re-broadcasts.
CRM Featured News,
Posted 04 Oct 2013
Unusual queries serve up a goldmine of insight.
Viewpoints,
Posted 04 Oct 2013
Ifbyphone IVR simplifies building dialogues and menu trees with a Web interface.
CRM Featured News,
Posted 03 Oct 2013
ContactWorld Perform allows agents and managers to log in from anywhere.
CRM Featured News,
Posted 02 Oct 2013
Omnichannel retailing is about giving consumers what they want, in-store and online.
CRM Featured News,
Posted 02 Oct 2013
Major enhancements include expanded support for mobile devices, tech workflow tools, and interactive dashboards.
CRM Featured News,
Posted 01 Oct 2013
The PCI-compliant solution supports two-way encrypted chat.
CRM Featured News,
Posted 01 Oct 2013
Newest version features a new user experience and advanced capabilities to support the integrated, connected contact center.
CRM Featured News,
Posted 01 Oct 2013
The industry is making up for lost time with a focus on new strategies.
Insight,
Posted 01 Oct 2013
Organizations should take a serious look at how they are managing their data.
Front Office,
Posted 01 Oct 2013
Advances in speech security have made it more feasible and reliable as a call center tool.
Magazine Features,
Posted 01 Oct 2013
3C Logic helps a credit counseling service 'keep up with customers.'
REAL ROI,
Posted 01 Oct 2013
Companies are tying KM systems into CRM solutions to maximize understanding and use of internal resources, but the process can be onerous.
Magazine Features,
Posted 01 Oct 2013
It's not just about the coffee.
Insight,
Posted 01 Oct 2013
Focusing on employee engagement and culture will go a long way.
The Tipping Point,
Posted 01 Oct 2013
How American Girl dolls became much more than child's play.
Connect,
Posted 01 Oct 2013
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