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Articles: Customer Service/Call Centers
Five9 opens its cloud-based contact center solutions to the Oracle partners network.
vBox 5 is Altitudes next-generation SIP server for contact centers.
In a new report, Frost & Sullivan says contact center system vendors must continue to explore interaction channels to sustain a loyal client base in Europe, the Middle East, and Africa.
Update to the workforce optimization suite introduces gamification, expanded ad hoc reporting, and cradle-to-grave recording.
Analytics-Driven Quality (ADQ) will be available as part of the inContact Workforce Optimization (WFO) Suite. (Featured on SpeechTechMag.com).
The acquisition brings workforce optimization, quality monitoring, and home-based agent monitoring to Genesys Prime offerings.
The iService Chat improvements allow managers to view ongoing conversations in real time and take a variety of actions.
Social listening tool lets the technology product and service provider focus on actionable data.
Ticksy helps Web design firm respond to customers quickly and efficiently.
Effective strategies start with talking to customers.
As minorities climb in social status, marketers must seize new opportunities.
Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study.
Keep your company from falling short of success.
Powered by the new Salesforce1 Customer Platform, 1 Touch Service allows companies to build and embed service within any product, app, or experience.
Three new contact center offerings cover SMBs and enterprise customers
Salesforce1 is the new social, mobile and cloud customer platform built to transform sales, service and marketing apps
Pure cloud contact center brings setup simplicity, enterprise-class support and operational security to small and medium-sized businesses.
Clarabridge 6.1 brings collaboration and engagement together in one application.
Increased migration from premises-based solutions to the cloud represents a huge opportunity for vendors, but are they getting it right? (Featured on SmartCustomerService.com)
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