Vasili Triant says keep it simple and stop overthinking customer service. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 05 Dec 2014
Balance human interactions with technology.
Viewpoints,
Posted 05 Dec 2014
Give customers what they need, whatever their language.
Viewpoints,
Posted 05 Dec 2014
Cognitive computing helps clients accelerate into a new era of business performance.
CRM Across the Wire,
Posted 04 Dec 2014
Talkdesk provides enterprise-level call center software functionality from within the Talkdesk Zendesk Integration Widget.
CRM Across the Wire,
Posted 04 Dec 2014
VocalVision is optimized for the JAWS screen reader to enable visually impaired call center agents. (Featured on SpeechTechMag.com.)
CRM Featured Articles,
Posted 03 Dec 2014
Users can now incorporate self-service, ticket submission, and chats into apps.
CRM Featured Articles,
Posted 03 Dec 2014
In the contact center environment, it's crucial that agents are given the tools to provide exceptional customer service. Here are some suggestions on how to carry that out. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 01 Dec 2014
Computer-connected headsets could seamlessly link agents and supervisors.
Insight,
Posted 01 Dec 2014
A joint effort is designed to curb shipping slowdowns this year.
Insight,
Posted 01 Dec 2014
LiveEngage increases online conversion rates and order value for women's shoe company.
REAL ROI,
Posted 01 Dec 2014
Parents in need get improved access to services with new call center technology. (This article originally appeared in the Winter 2014 issue of Speech Technology.)
REAL ROI,
Posted 01 Dec 2014
While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible.
Front Office,
Posted 01 Dec 2014
Simple interactions give way to end-to-end experiences.
Connect,
Posted 01 Dec 2014
7 steps for navigating the digital/social landscape.
The Tipping Point,
Posted 01 Dec 2014
Companies that value customers need to let them know.
Customer Experience,
Posted 01 Dec 2014
The latest innovations add a sense of immediacy to customer interactions.
Magazine Features,
Posted 01 Dec 2014
Aspect sees WebRTC hurdling from hype to must-have technology. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 24 Nov 2014
New version captures data from more sources, including third-party surveys and social media.
CRM Across the Wire,
Posted 24 Nov 2014
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