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Articles: Customer Service/Call Centers
Is there a place for you in this growing field?
Don't ask for feedback if you're not going to act on it.
For true results, try, try, and try again.
Companies have empty pockets when it comes to fixing what's broken.
Recording can improve compliance, quality monitoring, and coaching for customer service via video conferencing.
The app makes it easier to create and track digital marketing materials.
Adds valuable capabilities to reveal key performance indicators and deliver best-available IVR self-service business intelligence.
Give your content global relevancy with machine translation.
The deal brings an integration of voice, data, and SIP carrier services with 3CLogic's call center software.
Sales Performance Accelerator combines Salesforce.com's Sales Cloud, Data.com, and Work.com.
The latest in its Business Impact Solutions suite seeks to help organizations maximize performance and operational efficiency.
Whisper Message and Call Recording On/Off round out the newest product upgrades.
Collaborative help desk software can now prevent duplication, inefficiency, and contradictory responses when assisting customers.
New analytics platform offers real-time guidance for agents based on the current conversation.
Professional services automation can improve project profitability by providing details about consulting engagements, including customer history. Here's how to get customer background and technical details at your fingertips. (Originally appeared on SmartCustomerService.com)
Speech analytics gives companies the power to alter the outcome of a call. Although these applications are still immature, their potential is great. (Reported on SmartCustomerService.com).
Why customer service will—and should—never be the same.
Technology allows customers to pay by phone 24/7.
The $150 million deal strengthens Aspect's IVR and multichannel self-service solutions portfolio.
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