Red Hat migrates legacy structure to Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 30 Jun 2014
Add essential insight to contact center and back-office operations.
Viewpoints,
Posted 27 Jun 2014
Zendesk Insights lets companies measure the effectiveness of their customer support, benchmark themselves against industry peers, and better understand their customers.
CRM Across the Wire,
Posted 26 Jun 2014
Mobile clienteling and communities solution will help retailers connect with customers.
CRM Featured News,
Posted 26 Jun 2014
Great experiences require a bold vision and deliberate design.
CRM Featured News,
Posted 25 Jun 2014
Moxie's mobile-optimized Web Self-Service provides relevant information throughout the customer journey and across devices.
CRM Across the Wire,
Posted 25 Jun 2014
The patented technology separates media infrastructure from the application functionality of contact center software.
CRM Across the Wire,
Posted 25 Jun 2014
RightAnswers' latest version of SmartService simplifies knowledge creation, use, and maintenance.
CRM Across the Wire,
Posted 25 Jun 2014
Exceptional brand experiences stem from engaged employees.
CRM Featured News,
Posted 24 Jun 2014
Oracle to offer co-browsing as a integral part of its Service Cloud.
CRM Across the Wire,
Posted 24 Jun 2014
VeeStudio SDK and VeeAssist are designed for mobile apps and phone-based call centers.
CRM Across the Wire,
Posted 24 Jun 2014
If your customer service model emphasizes wowing customers over offering efficiency, you may be going about it all wrong. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 19 Jun 2014
Integration will begin with voice and chat channels.
CRM Featured News,
Posted 17 Jun 2014
With a new intelligent agent console, mobile app, and reporting engine, small businesses can now deliver customer service anytime, anywhere.
CRM Across the Wire,
Posted 17 Jun 2014
Multichannel customer journeys can make or break your business.
Viewpoints,
Posted 13 Jun 2014
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
CRM Across the Wire,
Posted 12 Jun 2014
Statistical Performance Analytics taps into big data analytics to route calls to the best-suited contact center agents.
CRM Across the Wire,
Posted 12 Jun 2014
First integrated call center operation of Watson could go live this year
CRM Featured News,
Posted 11 Jun 2014
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
CRM Across the Wire,
Posted 11 Jun 2014
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