It takes more than just flashy amenities to earn customers' praise. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 23 Feb 2015
Being able to find the right agent at the right time means a better customer experience. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 20 Feb 2015
The partnership brings consulting into the fold when companies want to maximize their workforce productivity.
CRM Across the Wire,
Posted 19 Feb 2015
Forge by Acision provides easy access to rich communication services via the forge APIs and SDK.
CRM Across the Wire,
Posted 19 Feb 2015
New platform enables customers to help each other with common support needs.
CRM Featured Articles,
Posted 18 Feb 2015
The first solution is Billing Suite, to help utilities address calls about bills.
CRM Across the Wire,
Posted 18 Feb 2015
The partnership delivers cloud contact center, workforce optimization, and network connectivity solutions.
CRM Across the Wire,
Posted 13 Feb 2015
Eighty-two percent of consumers would use live chat if it were available.
Viewpoints,
Posted 13 Feb 2015
The add-on solution provides browser-enabled customers quicker service from WebRTC-equipped agents. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 12 Feb 2015
New functionality will provide support agents with more customer context
CRM Featured Articles,
Posted 11 Feb 2015
Customer insight and sharing tools are at the heart of the new Satmetrix NPX.
CRM Across the Wire,
Posted 11 Feb 2015
Expansion of V-Person with SMS expand the use of existing content through another popular channel.
CRM Across the Wire,
Posted 10 Feb 2015
Customer Care Portal arms service reps with more data about customers.
CRM Across the Wire,
Posted 10 Feb 2015
Experience Hub brings diverse customer stories together to drive action across the enterprise.
CRM Across the Wire,
Posted 10 Feb 2015
The latest Hosted Call Center Solution offers an improved user interface.
CRM Across the Wire,
Posted 10 Feb 2015
Three consecutive quarters of job growth revive U.S. contact center industry.
CRM Featured Articles,
Posted 06 Feb 2015
The collaboration combines Vocalcom's expertise in contact center software with Google's expertise in Web applications.
CRM Across the Wire,
Posted 06 Feb 2015
The use of online channels for customer service are leading to greater satisfaction across the wireless industry.
CRM Across the Wire,
Posted 05 Feb 2015
Jacada Ticket Guidance adds guidance and workflow within Zendesk.
CRM Across the Wire,
Posted 04 Feb 2015
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