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Articles: Customer Service/Call Centers
More and more companies are realizing that customers are in the driver's seat when it comes to shaping a company's reputation.
The text messaging platform is strictly dedicated to consumer-to-business customer service.
The tangible benefits of online self-service.
It's not about points or rewards cards.
The home automation services company uses agent downtime to increase productivity.
As with baseball, customer service is a waiting game.
Create a brand experience to meet consumers' changing needs.
Increased agent productivity leads to increased satisfaction.
Communications is critical to successful customer service. Learn how to master the message and drive better customer interactions.
Provides agents mobile access to schedules and other critical information in Aspect Workforce Management.
The new reporting features is part of its customer engagement management platform.
The move allows for data sharing between TeamSupport's help desk software and Zoho CRM.
Don't use technology as a stand-in for the human touch.
Look to 'intelligent' tools to identify causes of discontent.
New features include an enhanced user interface, advanced analytics, and international language support.
Firms must reframe their approach to meet new market challenges.
New call tracking software provides monitoring, measuring, and managing tools.
Parature Social Monitor and Parature Facebook Portal provide listening and response and 24/7 social customer support.
New real-time voice of the customer data analysis tool draws insight from questions posed on digital channels.
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