OEM/retailer collaborations may be the key to cutting losses and satisfying customers.
Viewpoints,
Posted 13 Dec 2013
The new version of ShoreTel Enterprise Contact Center has greater support for multidevice, multichannel interactions.
CRM Across the Wire,
Posted 12 Dec 2013
Verint has launched a mobile application of its Impact 360 workforce optimization solution.
CRM Across the Wire,
Posted 10 Dec 2013
The enhanced GL CMU application lets users manage and access call recordings from anywhere in real time.
CRM Across the Wire,
Posted 10 Dec 2013
The new release of Kana Enterprise unifies multinational, multilingual customer service across channels.
CRM Across the Wire,
Posted 09 Dec 2013
Five9 opens its cloud-based contact center solutions to the Oracle partners network.
CRM Featured News,
Posted 06 Dec 2013
vBox 5 is Altitudes next-generation SIP server for contact centers.
CRM Featured News,
Posted 06 Dec 2013
In a new report, Frost & Sullivan says contact center system vendors must continue to explore interaction channels to sustain a loyal client base in Europe, the Middle East, and Africa.
CRM Featured News,
Posted 05 Dec 2013
Update to the workforce optimization suite introduces gamification, expanded ad hoc reporting, and cradle-to-grave recording.
CRM Featured News,
Posted 04 Dec 2013
Analytics-Driven Quality (ADQ) will be available as part of the inContact Workforce Optimization (WFO) Suite. (Oringinally reported on SpeechTechMag.com).
CRM Featured News,
Posted 03 Dec 2013
The acquisition brings workforce optimization, quality monitoring, and home-based agent monitoring to Genesys Prime offerings.
CRM Featured News,
Posted 03 Dec 2013
The iService Chat improvements allow managers to view ongoing conversations in real time and take a variety of actions.
CRM Featured News,
Posted 02 Dec 2013
Social listening tool lets the technology product and service provider focus on actionable data.
REAL ROI,
Posted 01 Dec 2013
Ticksy helps Web design firm respond to customers quickly and efficiently.
REAL ROI,
Posted 01 Dec 2013
Effective strategies start with talking to customers.
Magazine Features,
Posted 01 Dec 2013
As minorities climb in social status, marketers must seize new opportunities.
Magazine Features,
Posted 01 Dec 2013
Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study.
Insight,
Posted 01 Dec 2013
Keep your company from falling short of success.
Viewpoints,
Posted 29 Nov 2013
Powered by the new Salesforce1 Customer Platform, 1 Touch Service allows companies to build and embed service within any product, app, or experience.
CRM Featured News,
Posted 20 Nov 2013
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