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Articles: Customer Service/Call Centers
The move is the latest in a flurry of acquisitions to boost Mitel's contact center presence. (Featured on SmartCustomerService.com.).
Conversocial's new Conversations solution lets contact centers handle social media inquiries.
Promote your satisfied customers to brand advocates.
The partnership between Clarabridge and Expion provides real-time learning and action based on consumer conversations.
Altitude uCI 8 upgrades deliver business dashboards and customizable insights to improve operational performance.
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
Microsoft's Bill Patterson says CRM has to come together with so many other business applications.
In a Q&A, IDC analyst Melissa O'Brien talks about the adoption surge in the cloud contact center services market. (Featured on SmartCustomerService.com.)
This year's hottest customer service trends include social media, cloud technology, and mobile devices.
Companies can increase revenue and improve agent efficiency.
Meeting others' expectations starts with coming to terms with your own.
Expanding beyond the contact center is a challenge to overcome.
Base your plan of action on this simple formula.
Emerging technology trends hold great promise.
TeamSupport's enhanced features give support agents a deeper view of customers to identify trends and issues.
The latest version of Astute ePowerCenter is due for full release this spring.
From contact center solutions to social media to building communities, here are some actionable steps to take to instill confidence in your company. (Featured on SmartCustomerService.com.)
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