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Articles: Customer Service/Call Centers
iService Chat will be part of the company's overall iService customer interaction solution.
IVR and email top the list, but online customer support gains ground.
Expressing genuine interest in customers is key to extraordinary service.
Build a system that works for your company.
Automatic dialer brings substantial cost cuts for the member-based buying center.
Mitel deployment helps connect staff with zoo patrons—and each other.
Take a holistic approach to building customer relationships.
Whatever your profession, hearing what your customers say is crucial.
Architect your business with a focus on the future.
Verint bets that by engaging front-line employees, you'll also engage customers, create better care, improve satisfaction and loyalty, and realize higher profits.
The upgrade brings new user interface and design to the app.
The SugarCRM app for HootSuite helps sales and customer service teams engage and create new leads and cases directly from social media messages and profiles from within the HootSuite dashboard.
Utility companies must step up in a challenging market.
VC101, Virtual Customer, and Communications Intelligence Assessment granted protected trademark status.
According to eDigital Research, social media is currently the only customer contact channel that guarantees a response from a brand.
Taking a customer-centric approach and integrating communication channels are just some of the steps that can lead your contact center to success. (Featured on SmartCustomerService.com.)
CRM Evolution panelists uncover the need to use CRM for more than just selling tickets.
The app makes self-service portals easier for companies to make and for customers to use.
Companies that cling to a product-centric mentality will go the way of the Walkman.
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