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Articles: Customer Service/Call Centers
Cloud-based call center solution provides automated call distribution, IVR, and call reporting.
Dialer, ACD, and IVR are included in the product offering.
The app lets people access government services desktops, smartphones, tablets, and social networks
Changes convey heightened focus on enabling organizations to improve all aspects of the customer experience.
Agreement extends IP Consulting's contact center offering and expands Intradiem's reach.
The new customer care platform features an improved user interface, new developer tools, and new billing plans.
Enhancements include new outbound offering, intuitive Salesforce.com agent interface, mobile supervisor applications, and expansion of its Cloud API set.
New offering can run on any smartphone.
Boost your company's reputation with a comprehensive CEM program.
A three-step plan to cultivating consumer loyalty.
Offering combines technologies from Verint, Cisco, and Voxeo.
Advanced and multilayered business continuity and disaster recovery methods enable contact centers to plan, respond to, and recover from natural and man-made disasters.
The solution combines text and speech analytics data to provide deeper interaction insights.
Customers prefer different types and levels of technology involvement depending on the nature of interactions and their seriousness.
Robust case management and accountability features are part of the upgrade.
Partnership provides availability of Jacada products to complement Cognizant's service offerings
Give your contact center the tools to increase brand loyalty and revenue too.
Partnership provides solutions designed to help enhance employee engagement and performance management.
The new CRM release includes softphone functionality and mobile phone texting capabilities.
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