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Articles: Customer Service/Call Centers
Effective strategies start with talking to customers.
As minorities climb in social status, marketers must seize new opportunities.
Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study.
Keep your company from falling short of success.
Powered by the new Salesforce1 Customer Platform, 1 Touch Service allows companies to build and embed service within any product, app, or experience.
Three new contact center offerings cover SMBs and enterprise customers
Salesforce1 is the new social, mobile and cloud customer platform built to transform sales, service and marketing apps
Pure cloud contact center brings setup simplicity, enterprise-class support and operational security to small and medium-sized businesses.
Clarabridge 6.1 brings collaboration and engagement together in one application.
Increased migration from premises-based solutions to the cloud represents a huge opportunity for vendors, but are they getting it right? (Featured on SmartCustomerService.com)
Cloud contact center vendor NewVoiceMedia's deal with Twilio strengthens its U.S. presence.
Support, feedback, and ratings are key.
Additional functionality also includes VoIP integration and the ability to set complex rules for lead queues.
Engagor's integration with leading CRM applications enhances sales and customer service processes through social channels.
The proposed legislation would let consumers choose U.S.-based call centers and ban tax dollars for companies that offshore U.S. call center jobs.
Enhancements to the Q-Suite contact center software for Asterisk include additional call routing capabilities to improve multichannel ACD routing for customer service and help desk applications.
The Zappix solution includes visual IVR and multichannel self-service access to customer service for utility customers
Extend yourself beyond the reasonable to increase engagement.
Four rules for upgrading the customer experience.
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