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Articles: Customer Service/Call Centers
The latest version of the HP Qfiniti contact center management solution offers expanded integration with the HP Intelligent Data Operating Layer (IDOL).
Interaction Supervisor gives contact center managers untethered access to information.
Utilities OnCall solution is now available for smartphones and Web deployments.
The Transfluent application lets customer service agents interact with customers in 60 languages.
Call recording software now features enhanced integration capabilities with Avaya, Mitel, and ShoreTel and feature functionality to support cloud services.
New inView performance dashboard helps contact centers manage operational and financial metrics across platforms.
The Echopass deal strengthen's Genesys' cloud contact center offerings.
BT research confirms that customers will churn after just one bad interaction.
My:Time Mobile lets customers start a service interaction, stop, and resume later at their convenience.
LiveOps fielded live calls during the Labor Day telethon and during re-broadcasts.
Unusual queries serve up a goldmine of insight.
Ifbyphone IVR simplifies building dialogues and menu trees with a Web interface.
ContactWorld Perform allows agents and managers to log in from anywhere.
Omnichannel retailing is about giving consumers what they want, in-store and online.
Major enhancements include expanded support for mobile devices, tech workflow tools, and interactive dashboards.
The PCI-compliant solution supports two-way encrypted chat.
Newest version features a new user experience and advanced capabilities to support the integrated, connected contact center.
The industry is making up for lost time with a focus on new strategies.
Organizations should take a serious look at how they are managing their data.
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