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Articles: Customer Service/Call Centers
Cross-sell at your own peril; get more out of technology and agents.
Startup LiveWire Logic unveiled RealDialog for online chatting; linguistics verses keyword; the virtual agent
CRM-enabled point-of-sale devices keep information at retailer's fingertips
Adds workforce management features; software converges on the portal; the people-centric approach
Bringing robust cardholder authentication to online merchants; MasterCard continues e-business strategy
CRM vendor takes a leap of faith into call center market
Golf-club maker re-invents supply chain -- and itself; shooting for the green; the 24-hour, custom made club
Company officially signs T. Rowe Price to use release in call centers
Plumtree announces bundled solution for employee services, new partners give ERM an enterprise focus
Launches E.6 Service for call centers; allies Tibco for system-to-system integration; best architecture, says analyst
Researcher will use data to design application that determines and reduced employee turnover in call centers
Driving Customer Loyalty in the New Economy
Next wave of CRM moves to the frontlines, says Datamonitor; work-force optimization; vendors ready products
Itron turns on CRM and ERM software; information floods the enterprise; flicker, flicker, flicker
Hybrid application combines sales and service features
BioInformatics reports customer service plays key role; suppliers must meet scientists' unique needs or face severe backlash, says researcher
BioInformatics reports customer service plays key role; suppliers must meet scientists' unique needs or face severe backlash, says researcher
AMC Technology develops products, connectors for SAP; email response management system is the latest CRM extension; third-party think tank
Art Technology Group unveils ATG6 Beta; online selling, marketing and customer support; "our portal connects with everyone," says exec
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