Logo
BodyBGTop
Articles: Customer Service/Call Centers
Brother International Corp. is using CRM to build relationships with indirect end-user customers.
Start with a dash of one-to-one instruction. Add a pinch of online training. Sprinkle with the facts from a knowledge base. Cook at a moderate level, stirring occasionally, and voila, the right blend of face-to-face training and e-learning technologies makes a deliciously winning combination.
Time Warner Desert Cities combats churn.
How DirecTV's knowledge base helps its geographically diverse call center agents dish out current information, consistently.
Universities and grade schools are increasing adopting CRM to communicate with their constituents, and to attract and retain better students.
According to Datamonitor estimates, the worldwide market for call center component technologies was worth $4.1 billion in 2002, and will increase to $5.5 billion by the year 2007.
The survey provides evidence that 92 percent of U.S. consumers form their image of a company based on their experience using their call center.
A new study predicts that vendors of the five core component technologies used in call centers will see steady growth over the next five years.
Corillian was looking for a call center solution that ran on Microsoft's .Net platform and could create a comprehensive view of a customer for customer service representatives.
Corillian was looking for a call center solution that ran on Microsoft's .Net platform and could create a comprehensive view of a customer for customer service representatives.
SAS Institute Inc. has acquired assets of Verbind Technology for real-time customer behavior tracking capabilities.
Dan Vetras has been appointed president and CEO, succeeding founder and current CEO Pradeep Singh, who remains as chairman of the board.
Vice president and general manager of Epicor's Clientele Group, Doug Berry, says the integration between the portal and the complete .NET suite can help provide end-to-end management of the customer lifecycle.
Genesys Telecommunications Inc. and SAP AG are aligning their internal organizations so that either company can serve as a single point of contact on technical support calls for combined solutions.
Is corporate America really giving customers the royal treatment, or is that just a fairy tale told by those who rule the CRM kingdom?
CRM best practices have been hiding in plain view.
Portals can be a gateway to better customer relations through improved employee collaboration, including an ideal way to enforce workflow practices.
Chordiant Software and Eontec Ltd. expect to be able to help banks improve customer service and increase the speed in which various products are delivered, while also reducing the total costs of call-center operation.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240   Next >>
 

Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us