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Articles: Customer Service/Call Centers
Bringing robust cardholder authentication to online merchants; MasterCard continues e-business strategy
CRM vendor takes a leap of faith into call center market
Company officially signs T. Rowe Price to use release in call centers
Plumtree announces bundled solution for employee services, new partners give ERM an enterprise focus
Launches E.6 Service for call centers; allies Tibco for system-to-system integration; best architecture, says analyst
Researcher will use data to design application that determines and reduced employee turnover in call centers
Driving Customer Loyalty in the New Economy
Next wave of CRM moves to the frontlines, says Datamonitor; work-force optimization; vendors ready products
Hybrid application combines sales and service features
BioInformatics reports customer service plays key role; suppliers must meet scientists' unique needs or face severe backlash, says researcher
BioInformatics reports customer service plays key role; suppliers must meet scientists' unique needs or face severe backlash, says researcher
AMC Technology develops products, connectors for SAP; email response management system is the latest CRM extension; third-party think tank
Art Technology Group unveils ATG6 Beta; online selling, marketing and customer support; "our portal connects with everyone," says exec
GartnerG2 answers debate over customer retention verses customer acquisition; monitoring the pulse of consumers
Frost and Sullivan predict booming North American market; CRM initiatives drive growth; mid-market madness
Datamonitor: Global enterprise investment in mobile field service to hit $220M this year
Takes aim at healthcare, with partner Aspect; integrates content creation tools from Ephox; saving face in a storm, says analyst
The role of personal communication in client retention
Are your call center costs bursting at the seams? Here's how to trim down expenses while toning up service.
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