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Articles: Customer Service/Call Centers
As the contact center evolves, cross-selling and upselling grow in popularity among companies--but not necessarily among customers.
Profits on the Line
Avoiding the Attack of the 50-Foot Customer
The Evolution of the Call Center
Call Center Technology Steps Up
SSPA Connect will link more than 2,200 of the SSPA's member call centers through its Web-based platform.
Walker Information, a research firm specializing in customer loyalty issues, has released a benchmark study that reveals the loyalties of IT customers.
The customer self-help solution aims to increase customer satisfaction and reduce contact center interactions.
FrontRange Solutions today announced the availability of HEAT Service & Support 7.0.
National Customer Service Week '02: Started by the International Customer Service Association in 1988, NCSW was proclaimed a national event by the U.S. Congress in 1982.
Pivotal Corp. announced its intention to acquire MarketFirst Software Inc. today to win more customers looking for a marketing automation solution.
An Infectious Attitude
Do You Dare to Do-it-Yourself?
Automated voice messaging for sales, marketing, and customer service campaigns do not have to be so impersonal.
Thin is in for anytime, anywhere access; company takes responsibility; commitment to the CRM cause, says analyst
Financial institutions are leaning more on technology to field customer inquiries
User defined alerts breath new life into old push technology; mobile devices unlock messages; executive overkill, says critic
Web collaboration specialist breaks out of the online chat box; new sales edition; a much-needed revenue stream, says analyst
Global companies hop to CRM leader; more than 3,500 users; customer service is key
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